Hi, I’m
Destiny Bain
Goodyear,AZ
Summary
Dynamic Patient Access Representative with proven expertise at St. Josephs Hospital in enhancing patient outcomes through effective care coordination and resource identification. Adept at maintaining patient confidentiality and demonstrating excellent communication skills, I excel in high-pressure environments, ensuring seamless service delivery while fostering trust and rapport with patients and families.
Overview
2
years of professional experience
Work History
Archwell Health
Care Navigator
10.2024 - 11.2024
Job overview
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport within the therapeutic relationship.
- Demonstrated adaptability when faced with sudden changes in patient needs or organizational policies, ensuring a seamless continuation of care navigation services.
- Assisted patients in scheduling doctor and healthcare appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
St Josephs Hospital
Patient Access Representative
04.2024 - 08.2024
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Obtain complete and accurate patient demographic information.
- Employ proper, compliant, patient liability collection techniques before, during and after dos.
- Adheres to financial and cash control policies and procedures.
- Thoroughly explain and secure hospital and patient legal forms.
- Learned all required tasks quickly to maximize performance
Taco Bell
Team Member
11.2023 - 02.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
UPS Customer Center
Truck Loader
07.2023 - 08.2023
Job overview
- Loaded and strapped shipments into place on trucks.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Enhanced team morale by maintaining positive and supportive attitude during high-pressure loading deadlines.
- Loaded and secured cargo for transport, ensuring safe and damage-free delivery.
- Streamlined disposal of packaging materials, making loading area more efficient and safer.
Amazon
Warehouse Associate
01.2023 - 03.2023
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 60 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
Education
Trevor G Browne
High School Diploma
05.2022
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Resource identification
- Medical terminology
- Calm and effective under pressure
- Multitasking Abilities
- Excellent communication
- Registration and scheduling
- Organizational skills
- Team collaboration
- Active listening
- Caring and empathetic
- Documenting and recording information
- Communicating to patients and families
- Resolving problems
- Patient registration
- Typing skills of 35 wpm
- Demonstrate working knowledge of pc/crt/printer knowledge of function and relationship within a hospital enviorment
- Understanding of third party payor requirments
- Uses proper negotiation techniques to professionally collect money owed by patients/guarantors
Timeline
Care Navigator
Archwell Health
10.2024 - 11.2024
Patient Access Representative
St Josephs Hospital
04.2024 - 08.2024
Team Member
Taco Bell
11.2023 - 02.2024
Truck Loader
UPS Customer Center
07.2023 - 08.2023
Warehouse Associate
Amazon
01.2023 - 03.2023
Trevor G Browne
High School Diploma
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