Destiny Baker

• Provided training to new team members on proper sealant application methods, contributing to their rapid integration into the workforce.
• Achieved consistent sealing quality by following standard operating procedures and guidelines.
• Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
• Improved production efficiency through proper maintenance and calibration of sealing equipment.

• Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
• Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
• Evaluated customer creditworthiness, making informed decisions on account management strategies.
• Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
• Contacted customers to discuss payment schedules

and set up or immediately process payments.

• set up any payment plans
• working remote

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
• Improved customer satisfaction by resolving complex medical claims in a timely and professional manner.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.