Destiny Banks
Las Cruces,NM
Summary
Detail-oriented team player with strong organizational skills. Adept at handling multiple projects simultaneously. Hardworking and passionate job seeker eager to secure an entry-level Records Clerk position. Ready to contribute to the team's achievement of department goals and committed to learning new procedures and protocols for upholding proper document security. Experienced in team supervision, training and development, shift management, customer service, order management, quality control, inventory management, safety and compliance, problem-solving, performance evaluation, and communication.
Overview
5
5
years of professional experience
Work History
Data Analyst
Human Services Department NM
10.2023 - 09.2024
- In my role, I gather Medicaid-related data from various sources, including government databases, healthcare providers, and insurance companies
- I ensure accuracy and completeness by paying close attention to detail
- I use different methods, such as data extraction, data entry, and data scraping, to collect information efficiently
- To assess the effectiveness of Medicaid programs, I implement performance monitoring mechanisms
- This involves tracking and analyzing metrics like enrollment rates, claims processing times, and provider reimbursement rates to identify areas for improvement
- I keep an eye out for potential instances of fraud, abuse, or non-compliance
- By identifying these issues early on, I can recommend corrective actions to mitigate risks and uphold program integrity.
Front Desk Customer Service Representative
Familia Dental
02.2023 - 10.2023
- Answered incoming calls promptly and courteously, addressing patients' inquiries, scheduling appointments, and directing calls to the appropriate department or staff member
- Efficiently managed appointment schedules by coordinating with patients and dental staff to find suitable appointment times, ensuring optimal utilization of dental resources
- Collected and accurately recorded patient information, including personal details, insurance information, and reason for visit, ensuring compliance with privacy regulations such as HIPAA
- Verified patient insurance coverage, explained benefits and coverage limitations, and assisted patients with insurance-related inquiries and paperwork
- Provided basic billing information, including fee estimates, payment options, and assistance with billing-related questions or concerns
- Communicated with patients via phone, email, or text message to confirm appointments, follow up on treatment plans, and provide reminders for upcoming visits or recommended procedures
- Addressed patient concerns or complaints promptly and professionally, escalating issues to appropriate personnel when necessary to ensure timely resolution and maintain patient satisfaction
- Accurately recorded all patient interactions, appointments, and relevant information in the practice management software system, maintaining organized and up-to-date patient records
- Collaborated with dental staff to coordinate patient care, resolve scheduling conflicts, and ensure smooth operation of the dental practice
- Participated in ongoing training and professional development opportunities to enhance customer service skills, stay updated on dental procedures and policies, and contribute to the continuous improvement of call center operations.
Team Lead
Dions
09.2021 - 02.2023
- Supervised restaurant staff to ensure efficient operation and excellent service
- Trained new team members on procedures, menu items, and service standards
- Oversaw daily shifts, including opening and closing duties and task assignments
- Provided exemplary customer service, addressing inquiries and concerns promptly
- Managed order flow to ensure timely and accurate service
- Maintained high standards of food quality and cleanliness through regular inspections
- Monitored inventory levels and ordered supplies as needed
- Ensured compliance with health and safety regulations and company policies
- Resolved operational challenges and conflicts among team members
- Conducted performance evaluations and provided feedback for improvement
- Fostered open communication and teamwork among staff and management.
Caregiver
12.2021 - 02.2022
- Assist elderly individuals with activities of daily living, such as bathing, dressing, grooming, toileting, and mobility assistance, while promoting dignity, respect, and independence
- Monitor vital signs, observe changes in health status, and report any concerns or abnormalities to medical professionals or family members, facilitating timely intervention and treatment
- Plan and prepare nutritious meals based on dietary restrictions and preferences, ensuring adequate nutrition and hydration for optimal health and well-being
- Provide light housekeeping tasks, such as cleaning, laundry, and tidying up living spaces, to maintain a safe, clean, and comfortable environment for the elderly individual
- Offer emotional support, companionship, and social engagement to alleviate loneliness and promote mental and emotional well-being, engaging in conversation, leisure activities, or hobbies.
Hostess
Texas Roadhouse
09.2020 - 12.2021
- Efficiently greeted guests and managed wait times, seating promptly
- Handled reservations and assigned tables with fairness and accuracy
- Provided attentive service, addressed inquiries, and dietary needs professionally
- Updated waitlist, coordinated seating, and addressed concerns promptly
- Maintained cleanliness and organized entryway
- Handled cash transactions accurately and collaborated with staff for efficiency.
Hostess
Olive Garden
10.2019 - 11.2020
- Welcomed guests warmly and efficiently managed the waiting list, seating them promptly to minimize wait times
- Handled reservations via phone, online, and in-person, ensuring accurate records
- Assigned guests to tables, considering preferences and maintaining fairness during busy times
- Provided attentive service, addressing inquiries and dietary needs professionally
- Updated waitlist and communicated with guests to manage expectations
- Coordinated seating with servers and management, ensuring smooth service flow
- Addressed guest concerns promptly and maintained a clean, organized entryway
- Managed cash transactions accurately and collaborated with restaurant staff to ensure efficiency.
Education
High School Diploma -
Las Cruces
1750 El Paseo Rd, Las Cruces, NM 8800105.2021
Skills
- Team Supervision
- Training and Development
- Shift Management
- Customer Service
- Order Management
- Quality Control
- Inventory Management
- Safety and Compliance
- Problem Solving
- Performance Evaluation
- Communication
References
References upon request.
Sophia Ferrero (505) 819-8270
Timeline
Data Analyst
Human Services Department NM
10.2023 - 09.2024
Front Desk Customer Service Representative
Familia Dental
02.2023 - 10.2023
Caregiver
12.2021 - 02.2022
Team Lead
Dions
09.2021 - 02.2023
Hostess
Texas Roadhouse
09.2020 - 12.2021
Hostess
Olive Garden
10.2019 - 11.2020
High School Diploma -
Las Cruces
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