Destiny Barber
Lockport,NY
Summary
Proven security and customer service expert with a track record of enhancing safety and client satisfaction at Allied Universal Security Services. Skilled in incident reporting and active listening, adept at solving complex problems and improving customer loyalty. Achieved significant reduction in unauthorized access through meticulous risk assessment and superior customer engagement. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2021 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
KeyBank
04.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
10.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Hampton Inn By Hilton
09.2019 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Teacher Aide
YMCA
02.2017 - 05.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Associate of Science - Criminal Justice
Niagara County Community College
Sanborn, NY06.2020
High School Diploma -
Lockport High School
Lockport, NY06.2015
Skills
Report Writing
Incident Reporting
Security Guard License
General security
Detail Oriented
Superior customer service
Complex Problem-Solving
Problem-solving abilities
Active Listening
Customer Service
Critical Thinking
Data Entry
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
10.2021 - 01.2022
Security Officer
Allied Universal Security Services
06.2021 - 07.2023
Customer Service Representative
KeyBank
04.2020 - 05.2022
Front Desk Receptionist
Hampton Inn By Hilton
09.2019 - 03.2021
Teacher Aide
YMCA
02.2017 - 05.2019
Associate of Science - Criminal Justice
Niagara County Community College
High School Diploma -
Lockport High School
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