Destiny Barrera
Austin,TX
Skills
- Data Science: Cleaning, Analysis, Storytelling, Visualization and Presentation
- Project Management
- Python Programming
- Gap Analysis
- Tableau
- SQL
- Statistical, Business, and Market Analysis
- Model Tuning
- Ensemble Techniques
- Advanced Excel
Summary
As a data analyst, I bring a unique blend of technical proficiency and interpersonal skills, making me an asset to any team. My education has instilled a strong foundation in data science and business analytics, coupled with my practical experience in customer-facing roles. I excel at leveraging data to drive informed decisions.
My expertise spans across various project management tools, including Python, Tableau, SQL, Excel, Numbers, Quip, and PowerPoint, as well as CRM systems. I am committed to efficiency and effectiveness, ensuring high-quality analytical insights. I pride myself on maintaining composure under pressure, building strong relationships, and communicating complex information clearly and engagingly. I am eager to apply my skills in a dynamic environment where I can contribute to impactful projects and continuous improvement.
Overview
9
9
years of professional experience
Work History
Server
First Watch
11.2022 - 03.2024
- Customer Relationship Management
- Team Collaboration and Support
- Sales and Product Knowledge
- Service Excellence and Attention to Detail
Customer Loyalty Agent
Alorica
11.2021 - 07.2022
- Cross-Functional Collaboration
- Account Management
- Problem Solving and First Contact Resolution
- Product Knowledge and Customer Education
Server Trainer
IHOP
11.2017 - 09.2020
- Training and Development
- Relationship Building
- Operational Analysis and Decision-Making
- Process Improvement
Advisory IT Specialist
EPCC Student Technology Services
09.2016 - 06.2018
- Technical Support and Customer Service
- System Maintenance and Security
- Technical Proficiency
- Data Privacy and Compliance
- Operational Efficiency
Customer Outreach Manager
Hot Topic
07.2017 - 11.2017
- Data-Driven Strategy
- Communication and Organization Level Alignment
- Customer Satisfaction
- Workflow Optimization
Assistant Manager
Okazuri West
02.2015 - 08.2017
- Corporate Communication and Coordination
- Data-Driven Strategy Implementation
- Operational Efficiency and Compliance
- Team Leadership and Relationship Building
Education
Certificate of Data Visualization And Tableau -
University of Texas Austin
Austin08.2023
Biology And Plant Science -
El Paso Community College
El Paso, TX07.2020
Art History, Criticism, And Conservation
New Mexico State University
Las Cruces, NM01.2016
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
First Watch
11.2022 - 03.2024
Customer Loyalty Agent
Alorica
11.2021 - 07.2022
Server Trainer
IHOP
11.2017 - 09.2020
Customer Outreach Manager
Hot Topic
07.2017 - 11.2017
Advisory IT Specialist
EPCC Student Technology Services
09.2016 - 06.2018
Assistant Manager
Okazuri West
02.2015 - 08.2017
Certificate of Data Visualization And Tableau -
University of Texas Austin
Biology And Plant Science -
El Paso Community College
Art History, Criticism, And Conservation
New Mexico State University