Destiny Barrera
San Antonio
Summary
Dynamic Shift Leader with a proven track record at Dunkin' Donuts Franchising, excelling in team leadership and customer service. Skilled in cash handling and conflict resolution, I enhanced customer satisfaction through effective problem-solving and a positive attitude, ensuring smooth operations and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts Franchising
11.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Bill Miller BBQ
01.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
Diploma - Business
John Jay High School
San Antonio, TX08.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Conflict resolution
- Sales and upselling
- Client service
- Drawer assignments
- Shift leadership
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Team building
Timeline
Cashier
Bill Miller BBQ
01.2022 - 02.2023
Shift Leader
Dunkin' Donuts Franchising
11.2019 - Current
Diploma - Business
John Jay High School
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