Destiny Battle
Operations Assistant
Atlanta,Georgia
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 6 years of related experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Operation Assistant
Xtra Leasing
Conley, Georgia
01.2023 - Current
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Managed day-to-day department operations with effective workflow coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial & service-related functions.
- Managed new files and retrieval requests quickly, which improved filing processes and accuracy by 87%.
- Compiled insurance data ad created reports and spreadsheets for use by accounting department.
- Input data into CRM database system or all applicable customers and conducted follow-up on all cases recorded within 48 hours.
Product Support Specialist
RE/MAX LLC
Denver, CO
03.2022 - 07.2022
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Manage 15-20 bugs per day.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Exceeded
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Primary technical support resource for over 100 branches globally.
Inbound Call Center Representative
Humana
Miramar, FL
07.2021 - 03.2022
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Managed 0ver 100 calls per day.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Management Assistant
Enterprise Rent-A-Car
Warner Robins, GA
12.2018 - 04.2020
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Conducted research to assist with routine tasks and special projects.
- Oversaw training and onboarding process for all newly hired employees.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Marketed rental services and benefits to local businesses.
- Exceeded target sales goals by 75%.
- Drove sales and customer service while assisting guests with rental services.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed team of 7 professionals.
- Completed daily logs for management review.
Emergency Road Service Dispatcher
GEICO
Macon, GA
05.2017 - 09.2019
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Monitored and tracked dispatch communication systems
- Answered phone calls and responded to customer emails
- Assisted in resolving customer complaints and grievances
- Managed customer accounts and invoicing
- Utilized dispatch software to enter customer orders, deliveries and receipts
- Responded to over 100 daily callers requests about assistance and timeframes.
Education
Bachelor of Arts - Communication
Fort Valley State University
Fort Valley, GA 06.2016 - 05.2018
Skills
Inventory purchasing
Document management
Project coordination
Administrative support
42 WPM typing speed
Database Management
Problem-Solving
Multi-line phone proficiency
Interpersonal
Timeline
Operation Assistant
Xtra Leasing
01.2023 - Current
Product Support Specialist
RE/MAX LLC
03.2022 - 07.2022
Inbound Call Center Representative
Humana
07.2021 - 03.2022
Management Assistant
Enterprise Rent-A-Car
12.2018 - 04.2020
Emergency Road Service Dispatcher
GEICO
05.2017 - 09.2019
Bachelor of Arts - Communication
Fort Valley State University
06.2016 - 05.2018