Summary
Overview
Work History
Education
Skills
LANGUAGE
Accomplishments
Timeline
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Destiny Beasley

Richmond,VA

Summary

Dedicated and professional customer service representative with a strong focus on delivering exceptional results. Skilled in handling a high volume of inbound and outbound customer calls to address a wide range of issues. Known for reliability and willingness to take on any task to support team efforts and contribute to the success of businesses.

Overview

7
7
years of professional experience

Work History

Medicare Dental CSR Tier 2

Humana
07.2023 - Current
  • Answered inbound calls to handle various concerns, and set appointments.
  • Exceeded expectations in team and company objectives.
  • Anticipated needs and resolved problems to keep customers happy.
  • Resolved insurance claims through proactive communication.
  • Exhibited professionalism during challenging situations to improve member satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.

Tier 2 Customer Service Representative

Hulu/ The Results Company
06.2019 - 12.2022
  • Resolved service issues by interfacing effectively with customers and providers to identify and address root causes.
  • Guided calls using excellent communication skills and decisive approach.
  • Resolved billing problems using successful communication with involved parties.
  • Utilized problem-solving skills to address customer complaints.
  • Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
  • Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
  • Provided comprehensive product knowledge to address customer questions confidently and accurately.
  • Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
  • Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.

Med Tech Caregiver

IVEYHOUSE LTD
06.2018 - 03.2020
  • Documented information required for patients.
  • Assisting with daily routine including hygiene and cleaning.
  • Kept equipment ready for use through scheduled cleaning and sterilization.
  • Completed intakes, measuring vital signs and documenting symptoms.
  • Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.

Education

High School Diploma -

Petersburg High School

Certified Clinical Medical Assistant - Nursing

Ed2go

Skills

  • Customer Relations
  • Microsoft Word
  • Interpersonal Communication
  • Ethical Standards
  • Positive Relationships
  • Microsoft teams proficiency
  • Data entry
  • Customer relations
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Team development
  • Documentation
  • Microsoft PowerPoint
  • Quality control
  • Customer education
  • Reading comprehension
  • Software CRM system proficiency

LANGUAGE

English Native

Accomplishments

Quality Awareness Award

Best Voice of the Customer (VoC) Solution

Timeline

Medicare Dental CSR Tier 2

Humana
07.2023 - Current

Tier 2 Customer Service Representative

Hulu/ The Results Company
06.2019 - 12.2022

Med Tech Caregiver

IVEYHOUSE LTD
06.2018 - 03.2020

High School Diploma -

Petersburg High School

Certified Clinical Medical Assistant - Nursing

Ed2go

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Destiny Beasley