DESTINY BEDFORD

• As a Customer Service Agent at Sagility, I was entrusted with the responsibility of providing exceptional service to customers, addressing their inquiries and concerns with efficiency and accuracy. I adeptly handled a high volume of calls, ensuring timely resolution of issues to enhance customer satisfaction. My role involved troubleshooting technical problems, guiding customers through various processes, and offering detailed information about products and services. I consistently maintained a deep knowledge of company policies and updates to deliver accurate information. Collaborating with team members, I contributed to achieving and surpassing team goals and service level agreements. Furthermore, I captured customer feedback and escalated complex issues to relevant departments, playing a pivotal role in improving the overall customer experience and fostering loyalty to the Sagility brand.

• As a Data Entry Specialist at United Health Group, I meticulously process and input a high volume of confidential patient and provider data into the company's secure database, ensuring accuracy and integrity of information. I collaborate with the healthcare team to verify and update patient records, streamline data entry procedures, and maintain compliance with HIPAA regulations. Additionally, I assist in identifying and resolving data discrepancies, support the auditing of data for quality control, and contribute to the development of data management systems that enhance efficiency and data accessibility for authorized personnel. My role involves continuous interaction with sophisticated data management software, demonstrating a strong proficiency in computer literacy and a commitment to upholding the highest standards of data entry practices within a dynamic healthcare environment.