DESTINY BENAVIDEZ
Meridian,Idaho
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
3
3
years of professional experience
Work History
Shift Lead
Cloud Kitchens
2024.01 - 2025.01
- Operating Cloud Kitchen POS systems to track inventory, manage orders, and delivery/cooking time.
- Trained existing or new employees on cleaning task, food/appliance safety, and technological use.
- Maintained the workflow of 3 chefs per kitchen, across 27 kitchens, guide couriers to proper kitchen and sign off receipt for food inventory.
- Resolved customer and delivery driver question, concern, or issues with over 150 - 270 customers within a 5 hour shift.
- Guided customers on kiosk to make to - go orders. Explained the process of their order or the delivery according to the ghost kitchen experience.
- Completed shift lead courses on operation, food safety, and new food product every two months.
Provider
Child Care Resource Center
2023.01 - 2024.01
- Adjusting my communication by cautiously using proper language and tone to keep strong communication with child. Child is autistic and proper communication is important to maintain comfortability and growth within their verbiage and communication.
- Advocating for the child by providing personal care such as reading, coloring, counting, and playtime. This way im helping her feel needed, heard, and satisfied.
- Managing behaviors and emotion while maintaining calm and moving forward professionally. Sometimes escalated behavior is needed for deescalation and child needs reassurance.
Caregiver
Dynamic Nursing
2022.01 - 2023.01
- Assisting 15 patients within a 3 hour period with cleaning, changing, bathing, feeding, and monitoring medications.
- Providing emotional support and empathy to my patients as well as their family members. Notating and memorizing diverse personalities, disabilities, diet, and medication summary to complete every patient daily care.
- Resolving patients emotional and medical issues by using my problem solving skill. For example patient fall, heart attack, panic attacks, or confusion require me to think quick and efficient.
Education
Diploma -
Eleanor Roosevelt
Corona, CA01.2013
Some college - undefined
Chaffey College
Chino, CA01.2018
Some college - undefined
Mt. San Antonio College
Walnut, CA01.2017
Skills
- Conflict diffusion
- Active listening
- Organization
- Task switching
- Time management
- Production leadership
- Coaching and mentoring
- Conflict management
- Employee evaluation
- Operations management
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shift Lead
Cloud Kitchens
2024.01 - 2025.01
Provider
Child Care Resource Center
2023.01 - 2024.01
Caregiver
Dynamic Nursing
2022.01 - 2023.01
Some college - undefined
Chaffey College
Some college - undefined
Mt. San Antonio College
Diploma -
Eleanor Roosevelt