Destiny Bernardez
Virginia Beach,VA
Summary
Reliable business professional with experience in client relations, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Solutions Representative
CMA CGM LLC
2021.06 - 2023.11
- Prepare and analyze customized Excel spreadsheet for each premiere customer to include all cargo in the pipeline
- Provide scheduled and on demand status reports and updates
- Assess, manage, resolve, and escalate risks and issues as necessary
- Prepare detailed reports on assessment findings and present actionable recommendations
- Answering all phone calls and emails within the designated KPI
- Attend and hold conference calls with internal and external customers
- Handling multiple tasks simultaneously with attention to detail; organize, coordinate, and prioritize assignments; and meet deadlines
- Liaison between the customer, various functional groups, and overseas offices
- Maintain an open relationship with Sales and the Account by utilizing strong written and verbal communication skills
- Working collaboratively with other departments to integrate assessments
- Leading communication with customers and all internal parties to complete container movements
Deputy Clerk
Juvenile Domestic Relations, District Court
2020.11 - 2021.05
- Organized and prepared dockets in advance for court hearings
- Scheduled court hearings
- Issued various court forms and orders
- Updated and processed case information in the management system used
- Provided excellent customer service to internal and external customers
- Fulfilled other duties as required to ensure that court instructions were executed and prepared with accuracy and in accordance with appropriate policies, judicial instructions, and/ or statutory regulations.
Administrative Assistant
JJSA Advisors LTD
2018.07 - 2020.11
- Provided day-to-day front office support by answering incoming calls and directing external communication to the right personnel
- Downloaded quarterly financial statements from various fund companies and uploaded information into their software for clients' accounts
- Updated Excel spreadsheets to document client portfolios that reflected withdrawals and additions as needed
- Drafting, revising, and proofreading documents; scheduling; and performing data entry in a related office environment
- Scanned all client documents and paperwork into the database
- Coordinated schedules and meetings for clients and prospective clients
- Delivered top level service to all visitors and had access to refreshments and were
Education
B.S Sociology -
Old Dominion University
Norfolk, VA 2013.08 - 2017.12
Skills
- Problem solving
- Customer relationship management
- Time management
- Project planning
- Data analysis - Proficiency in advanced Excel (VLOOKUP, Power Query, Power Pivot)
- Verbal and written English skills
- Organizational skills
- Sales Reporting
- Records Management
- Paperwork Processing
Affiliations
- Youth mentor at Gethsemane Community Fellowship Baptist Church
Timeline
Client Solutions Representative
CMA CGM LLC
2021.06 - 2023.11
Deputy Clerk
Juvenile Domestic Relations, District Court
2020.11 - 2021.05
Administrative Assistant
JJSA Advisors LTD
2018.07 - 2020.11
B.S Sociology -
Old Dominion University
2013.08 - 2017.12
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