Destiny Betzen
Tuttle
Summary
I am a hardworking and positive individual looking to become a valued member of your team. I work well under pressure, am a fast learner, and excel in interpersonal communication. I am very detail oriented and desire to learn new skills to broaden my work experience.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Present Dental
Oklahoma City, OK
08.2022 - 04.2025
- Greeted all patients in a friendly and outgoing manner to set the tone for a positive patient experience.
- Facilitated all check in for appointments making patients feel welcome and at ease for their appointment.
- Maintained the waiting area to create a clean, inviting, and comfortable environment for patients.
- Managed a high volume of incoming calls from patients, while maintaining confidentiality at all times in compliance with all privacy laws.
- Answered questions regarding account concerns and helping patients understand their balance , go over explanation of benefits and insurance processing.
- Coordinated with insurance on eligibility and benefits for appointments.
- Maintained up-to-date knowledge on insurance policies, and dental coding to provide accurate information and assistance to patients.
- Handled referrals and correspondence with other offices if patients had to be seen by a specialist for treatment elsewhere.
- Prepared estimates on recommended treatment and presented them to patients at check out.
- Answered questions regarding estimated insurance coverage on treatment with in and out of network insurances.
- Scheduled patients for treatment with the doctors.
- Handled the check out process by submitting insurance claims , collecting payment for out of pocket expense , and scheduling the next appointment at the office.
- Increased efficiency of the front office and practice through effective multitasking, attention to detail, and organization skills.
- Helped any team members who needed assistance around the office , working together to create the best possible experience for patients.
- Stayed fully engaged and present during patient interaction so that they felt heard and cared for at our office.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled stressful situations and patient issues with empathy and understanding.
Registration Scheduler
BSA Health System
Amarillo, Texas
04.2019 - 05.2022
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Greeted patients at check in and completed all registration and demographic verification for their appointment.
- Answered numerous calls per day using multi-line system and directed calls to appropriate recipients.
- Routed phone messages from patients and coordinated patient appointments.
- Utilized medical terminology and coding for in office patient care.
- Collected insurance and demographic information for upcoming appointments.
- Verified insurance eligibility and benefits for upcoming patient appointments.
- Communicated with insurance companies to facilitate patient referrals or find out information regarding a patient's insurance policy.
- Helped resolve patient concerns or complaints, acting as the front line. I actively listened to help diffuse tense situations and create a solution to convert that interaction into a positive one.
- Answered questions regarding company pricing and policies.
- Helped out in other areas of the office as needed , always ready to be a team player.
- Processed medical records requests from outside providers in compliance with privacy laws.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Provided exceptional customer service while handling high stress and fast paced working environment .
- Utilized Microsoft Office and Teams for day to day work flow.
Dental Assistant
Dean Armstrong DDS
Amarillo, Tx
03.2015 - 03.2017
- Assisted the doctor in direct patient care daily.
- Coordinated smooth patient flow, set up, and clean up for appointments.
- Answered any questions that patients had during treatment and helped ease any anxiety about their treatment.
- Took and recorded medical and dental histories and vital signs of patients during appointments.
- Managed smooth patient hand-off at check out.
- Managed operations in the sterilization area following all OSHA and state regulations.
- Maintained team productivity by organizing and restocking dental supplies.
- Helped other team members as needed to help the day run smoothly for all.
Education
AssociateAmarillo College
Amarillo, TexasSkills
- Strong attention to detail
- Strong interpersonal communication
- Emotional intelligence
- Receptive to feedback
- I am patient and kind with a heart for serving others
- Commitment to continuous improvement
- Composed in high-stress situations
Timeline
Patient Coordinator
Present Dental
08.2022 - 04.2025
Registration Scheduler
BSA Health System
04.2019 - 05.2022
Dental Assistant
Dean Armstrong DDS
03.2015 - 03.2017
AssociateAmarillo College