Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Betzen

Destiny Betzen

Tuttle

Summary

I am a hardworking and positive individual looking to become a valued member of your team. I work well under pressure, am a fast learner, and excel in interpersonal communication. I am very detail oriented and desire to learn new skills to broaden my work experience.


Overview

10
10
years of professional experience

Work History

Patient Coordinator

Present Dental
08.2022 - 04.2025
  • Greeted all patients in a friendly and outgoing manner to set the tone for a positive patient experience.
  • Facilitated all check in for appointments making patients feel welcome and at ease for their appointment.
  • Maintained the waiting area to create a clean, inviting, and comfortable environment for patients.
  • Managed a high volume of incoming calls from patients, while maintaining confidentiality at all times in compliance with all privacy laws.
  • Answered questions regarding account concerns and helping patients understand their balance , go over explanation of benefits and insurance processing.
  • Coordinated with insurance on eligibility and benefits for appointments.
  • Maintained up-to-date knowledge on insurance policies, and dental coding to provide accurate information and assistance to patients.
  • Handled referrals and correspondence with other offices if patients had to be seen by a specialist for treatment elsewhere.
  • Prepared estimates on recommended treatment and presented them to patients at check out.
  • Answered questions regarding estimated insurance coverage on treatment with in and out of network insurances.
  • Scheduled patients for treatment with the doctors.
  • Handled the check out process by submitting insurance claims , collecting payment for out of pocket expense , and scheduling the next appointment at the office.
  • Increased efficiency of the front office and practice through effective multitasking, attention to detail, and organization skills.
  • Helped any team members who needed assistance around the office , working together to create the best possible experience for patients.
  • Stayed fully engaged and present during patient interaction so that they felt heard and cared for at our office.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled stressful situations and patient issues with empathy and understanding.

Registration Scheduler

BSA Health System
04.2019 - 05.2022
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
  • Greeted patients at check in and completed all registration and demographic verification for their appointment.
  • Answered numerous calls per day using multi-line system and directed calls to appropriate recipients.
  • Routed phone messages from patients and coordinated patient appointments.
  • Utilized medical terminology and coding for in office patient care.
  • Collected insurance and demographic information for upcoming appointments.
  • Verified insurance eligibility and benefits for upcoming patient appointments.
  • Communicated with insurance companies to facilitate patient referrals or find out information regarding a patient's insurance policy.
  • Helped resolve patient concerns or complaints, acting as the front line. I actively listened to help diffuse tense situations and create a solution to convert that interaction into a positive one.
  • Answered questions regarding company pricing and policies.
  • Helped out in other areas of the office as needed , always ready to be a team player.
  • Processed medical records requests from outside providers in compliance with privacy laws.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Provided exceptional customer service while handling high stress and fast paced working environment .
  • Utilized Microsoft Office and Teams for day to day work flow.


Dental Assistant

Dean Armstrong DDS
03.2015 - 03.2017
  • Assisted the doctor in direct patient care daily.
  • Coordinated smooth patient flow, set up, and clean up for appointments.
  • Answered any questions that patients had during treatment and helped ease any anxiety about their treatment.
  • Took and recorded medical and dental histories and vital signs of patients during appointments.
  • Managed smooth patient hand-off at check out.
  • Managed operations in the sterilization area following all OSHA and state regulations.
  • Maintained team productivity by organizing and restocking dental supplies.
  • Helped other team members as needed to help the day run smoothly for all.


Education

AssociateAmarillo College
Amarillo, Texas

Skills

  • Strong attention to detail
  • Strong interpersonal communication
  • Emotional intelligence
  • Receptive to feedback
  • I am patient and kind with a heart for serving others
  • Commitment to continuous improvement
  • Composed in high-stress situations

Timeline

Patient Coordinator

Present Dental
08.2022 - 04.2025

Registration Scheduler

BSA Health System
04.2019 - 05.2022

Dental Assistant

Dean Armstrong DDS
03.2015 - 03.2017

AssociateAmarillo College

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Destiny Betzen