Destiny Bivins
Lake City,MI
Summary
Dedicated professional experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Taco Bell Food Champion
Taco Bell
Cadillac, Michigan
08.2022 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Participated in legislative hearings regarding proposed laws impacting food security issues across the state.
- Handled returns and exchanges according to company policies.
- Operated large-volume cooking equipment to prepare food to company standards.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Displayed initiative by completing extra pre-rush and post-rush tasks on board.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Kept drawer accurate by correctly processing cash, card and mobile payments.
- Recorded customer orders and communicated clearly to confirm each order.
- Attended to dining room and bathrooms multiple times per shift to remove messes, collect trash and replenish supplies.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
- Accepted orders at counter and drive through, greeting customers enthusiastically and assembling orders with speed and accuracy.
Barista
Tim Hortons
Cadillac, Michigan
05.2023 - 06.2023
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Ground beans for espresso shots according to individual customer specifications.
Summer Camp Counselor
Spring Hill summer camp
Evart, Michigan
05.2022 - 08.2022
- Conducted pre-camp training sessions for junior counselors, enhancing team cohesion and preparedness.
- Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
- Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
- Documented attendance and checked on late campers.
- Designed and implemented daily activity schedules for groups of campers, promoting teamwork and personal growth.
- Resolved conflicts between campers using effective communication strategies.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Met with staff to discuss rules, regulations and work-related problems.
Education
Some College (No Degree) - Business Management
Northwestern Michigan College
Traverse City, MISkills
- Customer service
- Inventory management
- Sales techniques
- Team collaboration
- Conflict resolution
- Time management
- Employee training
- Cash handling
- Cross-selling
- Exchange coordination
- Goal driven
- Food safety compliance
- Meeting sales goals
- Store maintenance
- Sales goals achievement
Certification
- Food Handler ServSafe
- ServSafe Allergens
References
References available upon request.
Timeline
Barista
Tim Hortons
05.2023 - 06.2023
Taco Bell Food Champion
Taco Bell
08.2022 - Current
Summer Camp Counselor
Spring Hill summer camp
05.2022 - 08.2022
Some College (No Degree) - Business Management
Northwestern Michigan College