DESTINY BLACKNALL
Norfolk,VA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
Chesapeake, VA
10.2024 - 02.2025
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Placed products on conveyors for final wrapping and shipment.
- Demonstrated strong problem-solving skills when dealing with difficult situations.
- Maintained the cleanliness of the store by sweeping the floors, taking out the trash, and dusting the shelves.
- Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.
- Read orders to verify the attributes and quantities of merchandise.
- Received merchandise into the warehouse, relocated products using forklifts and pallet jacks, and processed and shipped orders to customers with speed and precision.
- Confirmed items were picked for orders by keying codes into the system.
Crew Member
Tropical smoothie
Chesapeake, USA
06.2024 - 09.2024
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained an organized work area to ensure efficient operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Team Member
Chick fil a
Virginia Beach, USA
04.2024 - 06.2024
- Developed positive customer relationships through friendly greetings and excellent service.
- Assessed company operations for compliance with safety standards.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Rotated through a series of different stations based on team needs.
- Answered phone calls regarding inquiries about products or services.
- Performed opening and closing duties, such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Trained new team members using approved training materials and information.
- Collaborated with team members to achieve project milestones within set deadline
Cashier
Marshalls
01.2022 - 01.2023
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
- Answered customer inquiries regarding store policies and procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High school diploma -
Tallwood High School
Virginia Beach, Virginia06.2023
Associate of Applied Business - Business Management
Houston Community College
Houston, TXSkills
- Critical thinking
- Meeting deadlines
- Order fulfillment
- Customer service
- Organizational skills
- Effective communication
- Time management
- Team collaboration
- Data entry
- Calm disposition
References
- Jacqueline Grice, Entrepreneur, 757-714-5669, jgrice1017@gmail.com
- Shawn Brown, Travel Hairstylist, 757-560-2440
Timeline
FC Associate
Amazon
10.2024 - 02.2025
Crew Member
Tropical smoothie
06.2024 - 09.2024
Team Member
Chick fil a
04.2024 - 06.2024
Cashier
Marshalls
01.2022 - 01.2023
High school diploma -
Tallwood High School
Associate of Applied Business - Business Management
Houston Community College