Christine Range
Dallas
Summary
Dynamic and detail-oriented professional with a proven track record at IKS Health for enhancing customer satisfaction and reducing complaint escalation through creative solutions and effective de-escalation techniques. Excelled in a fast-paced environment, demonstrating adaptability and a strong aptitude for EHR systems. Achieved significant improvements in team performance and process efficiency, leveraging teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Patient Resolution Expert
IKS Health
04.2024 - Current
- Conducted thorough investigations into complex complaints, ensuring fair outcomes for all parties involved.
- Reduced escalation rates by proactively identifying potential issues and providing appropriate solutions.
- Successfully maintained an environment of continuous learning and improvement-regularly reviewing case outcomes, discussing lessons learned and implementing required changes to policy/procedure where needed.
- Trained colleagues on best practices for handling difficult conversations, resulting in improved team performance during challenging interactions.
- Provided exceptional support during high-pressure situations, diffusing tension and facilitating productive discussions towards resolutions.
Customer Service Representative
IKS Health
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Service Delivery Consultant
Chime Solutions
11.2021 - 10.2023
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Ensured compliance with company policies when handling sensitive financial information relating to customers'' payment plans.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Maintained strong attention to detail while managing multiple projects in a fast-paced environment, ensuring timely delivery of high-quality work.
Process Analyst
Genpact
09.2019 - 02.2020
- Reduced error rates in data processing with implementation of stringent quality control measures.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices in data processing and customer service.
- Handled customer inquiries by providing clear explanations of charges and payment options.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2011
Skills
- Self-awareness
- Creative solutions
- De-escalation techniques
- Assertiveness
- Teamwork and collaboration
- Detail-Oriented
- Adaptability
- EHR Knowledge
Timeline
Patient Resolution Expert
IKS Health
04.2024 - Current
Customer Service Representative
IKS Health
01.2024 - 04.2024
Service Delivery Consultant
Chime Solutions
11.2021 - 10.2023
Process Analyst
Genpact
09.2019 - 02.2020
High School Diploma -
Skyline High School
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