Summary
Overview
Work History
Education
Skills
One Man Lift Certified
Timeline
Generic

Destiny Booth

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding customer service.

Overview

5
5
years of professional experience

Work History

Learning Ambassador

Amazon
03.2024 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students

Server

Cracker Barrel
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Waffle House
05.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Hibachi Server

Kobe's
04.2023 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Red Robin
10.2022 - 04.2023
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Lead Associate Trainer

Ameritech Construction Corporation
05.2022 - 11.2022
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Participated in bi-weekly meetings to discuss marketing techniques and innovative skills

Lead Hostess

Shark Bar And Seafood House
02.2021 - 11.2021
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Event Planner

Carolyn Cunningham
01.2019 - 02.2021
  • Coordinated seamless transitions between event segments, maintaining a smooth flow and minimizing downtime for attendees.
  • Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Prioritized safety protocols by working closely with security personnel, ensuring a secure environment for all event attendees.
  • Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
  • Coordinated with team and clients to successfully push out all food and drinks for the event and assisted with cleanup.

Volunteer

Carolyn Cunningham
01.2019 - 01.2021
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Psychology

Prince George's Community College
Upper Marlboro, MD
05.2022

Business Administration

Prince George's Community College
Upper Marlboro, MD
05.2022

Skills

  • Adaptive Learning
  • Peer Mentoring
  • Learning Styles
  • Collaborative learning
  • Effective Time Management
  • Exceptional communication
  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Site preparation
  • Environmental awareness

One Man Lift Certified

First Team Of Jam Clear Of The RMN Launch To Be Certified

Timeline

Learning Ambassador

Amazon
03.2024 - Current

Server

Cracker Barrel
12.2023 - Current

Server

Waffle House
05.2023 - Current

Hibachi Server

Kobe's
04.2023 - 12.2023

Server

Red Robin
10.2022 - 04.2023

Lead Associate Trainer

Ameritech Construction Corporation
05.2022 - 11.2022

Lead Hostess

Shark Bar And Seafood House
02.2021 - 11.2021

Event Planner

Carolyn Cunningham
01.2019 - 02.2021

Volunteer

Carolyn Cunningham
01.2019 - 01.2021

Psychology

Prince George's Community College

Business Administration

Prince George's Community College

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Destiny Booth