Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Destiny Borel

Destiny Borel

Zachary,LA

Summary

Experienced Bodily Injury Insurance Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 6 years of experience and willingness to take on any challenge.

Overview

6
6
years of professional experience

Work History

Loan Officer

Momentum Mortgage
02.2023 - Current
  • Collaborated with other departments to promptly process loan applications.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Workers' Compensation Claims Adjuster

LUBA Workers' Comp
10.2022 - 02.2023
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Handled escalated calls from customers and other stakeholders about claim processes.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Commercial Bodily Injury Claims Representative

Hartford Insurance Group
06.2022 - 10.2022
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.

Attorney Represented Bodily Injury Adjuster

Progressive Casualty Insurance
11.2017 - 06.2022
  • Negotiated favorable settlements, minimizing litigation costs and time spent in court.
  • Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
  • Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
  • Developed strong relationships with external partners such as law enforcement agencies and medical providers to facilitate effective information gathering during investigations.
  • Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues.

Education

Bachelor of Arts - Communication Studies

Louisiana State University And A&M College
Baton Rouge, LA
01.2016

Skills

  • Decision-Making
  • Analytical and Critical Thinking
  • Risk management
  • Louisiana Claims Adjuster License
  • Property & Casualty Adjuster License

Personal Information

Title: Mortgage Loan Officer

Timeline

Loan Officer

Momentum Mortgage
02.2023 - Current

Workers' Compensation Claims Adjuster

LUBA Workers' Comp
10.2022 - 02.2023

Commercial Bodily Injury Claims Representative

Hartford Insurance Group
06.2022 - 10.2022

Attorney Represented Bodily Injury Adjuster

Progressive Casualty Insurance
11.2017 - 06.2022

Bachelor of Arts - Communication Studies

Louisiana State University And A&M College

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Destiny Borel