Summary
Overview
Work History
Education
Skills
References
Additional Qualifications
Certification
Timeline
Generic

DESTINY BOWEN

Cunupia

Summary

Proven leader in revenue accounting and customer service at Amerijet International, adept at invoice processing and team management. Excels in enhancing billing accuracy and resolving client issues, boosting payment efficiency. Skilled in adaptability and problem-solving, ensuring optimal team productivity and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Revenue Accounting - Invoice & Recon Coordinator

Amerijet International
Port Of Spain
05.2024 - Current
  • Coordinating with other departments to ensure the accuracy of billing information.
  • Corresponding with clients, answering questions, and resolving issues.
  • Following up on outstanding payments.
  • Preparing and sending invoices.
  • Maintaining and updating records.
  • Creating and managing client accounts.
  • Reconciling account discrepancies.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Accounts Receivable - Cash & Billing Clerk

Amerijet International
Port Of Spain
10.2023 - 04.2024
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Processed payments from customers in accordance with company policies and procedures.
  • Preparing account statements for customers.
  • Following up on outstanding payments, and answering customer queries.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Processed invoices and payments accurately and promptly.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.

Customer Service Agent

Amerijet Caribbean Express Limited
Piarco
05.2022 - 10.2023
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Apprentice Supermarket Supervisor

Sweet Mama's Supermarket Limited
Chin Chin Savannah Village
01.2021 - 04.2022
  • Overseeing salespeople, cashiers, shelf stockers, and other employees
  • Managing supermarket finances
  • Keeping records of expenditure, sales figures, and employee performance
  • Evaluating the supply and availability of stocks, and profit -margins
  • Implementing measures to avoid stock damages, theft, and wastage
  • Monitoring shelf stocks and product displays, and the general appearance of the store
  • Addressing customers' requests, comments, and complaints
  • Motivating employees to achieve targets
  • Training new staff members

Education

Diploma - Human Resource Management - Level 5 [ASSOCIATES DEGREE QUALIFIER]

THE SCHOOL OF PRACTICAL ACCOUNTING
Chaguanas
05.2022

High School Diploma -

CHAGUANAS NORTH SECONDARY SCHOOL
Montrose, Chaguanas
08.2019

Skills

  • Adaptability
  • Multitasker
  • Team player
  • Time management
  • Invoice processing
  • Account reconciliation
  • Billing accuracy
  • Payment tracking
  • Data entry
  • Customer service
  • Problem solving
  • Team management
  • Employee training
  • Communication skills
  • Attention to detail
  • Multitasking and organization
  • Recordkeeping
  • Point of contact
  • MS office
  • Business intelligence
  • Descartes
  • Data analysis

References

  • Alana Houllier, Division Controller at Amerijet Caribbean Express Limited, Golden Grove Road, Piarco, Trinidad & Tobago, 868-774-7497
  • Arlene Conliffer, Office Assistant at J. Defreitas & Company Limited, Eastern Main Road, Sangre Grande, Trinidad & Tobago, 868-276-5292

Additional Qualifications

  • Amerijet Caribbean Express Limited, Golden Grove Road, Piarco, Trinidad & Tobago, Certificate of Completion in Microsoft Dynamics 365, 10/01/23
  • IQ Accounting and Consulting Limited, Phoenix Park Road, California, Trinidad & Tobago, Certificate of Completion in Peachtree Accounting [Sage 50], 01/01/23, 04/01/23
  • The School of Practical Accounting, Chaguanas Main Road, Chaguanas, Trinidad & Tobago, Certificate in Administrative Skills, 02/01/21, 05/01/22

Certification

  • Peachtree Accounting
  • Accounting Assistant
  • Administrative Skills

Timeline

Revenue Accounting - Invoice & Recon Coordinator

Amerijet International
05.2024 - Current

Accounts Receivable - Cash & Billing Clerk

Amerijet International
10.2023 - 04.2024

Customer Service Agent

Amerijet Caribbean Express Limited
05.2022 - 10.2023

Apprentice Supermarket Supervisor

Sweet Mama's Supermarket Limited
01.2021 - 04.2022

Diploma - Human Resource Management - Level 5 [ASSOCIATES DEGREE QUALIFIER]

THE SCHOOL OF PRACTICAL ACCOUNTING

High School Diploma -

CHAGUANAS NORTH SECONDARY SCHOOL

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