Destiny Bracamonte
Port Charlotte,FL
Summary
Accomplished, passionate and self-motivated professional with a keen eye for excellence, looking for the next challenge! With over 6 years of total experience, I'm capable of adapting to any environment to deliver the end result efficiently. Have the ability to positively adapt to change in a dynamic fast paced environment can display exceptional communication, negotiation and active listening skills, as well as the ability to work effectively in an environment with fluctuating workloads. Strong work ethic and commitment to compliance with professional codes, regulations and organization's policies.
Overview
11
11
years of professional experience
Work History
Senior Admissions Representative
Southern Technical College
10.2024 - Current
- Conducted comprehensive admissions presentations, enhancing student understanding of academic programs.
- Set appointments for individuals to visit campus and conducted facility tours.
- Implemented targeted marketing campaigns to connect with specific demographics of potential applicants more effectively.
- Evaluated applications thoroughly, ensuring that all admission requirements were met before making acceptance recommendations.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
- Maintained current knowledge of institutional policies and program offerings.
- Helped students complete paperwork and enroll in school.
Business Development Director
Meraki Logic
10.2022 - 10.2024
- Initiated cross-functional collaborations with multiple departments, improving communication and project outcomes.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
- Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.
- Led successful trade show exhibitions that resulted in significant lead generation and networking opportunities within the industry.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
SCR Covered California health insurance
09.2021 - 09.2022
- Manual verification work, addressing consumer inquiries with health plans, open enrollment and benefits
- Reporting escalations
- Managing consumer account updates and application
- Enrolling consumers in covered CA health dental and vision plans
- Sending Referrals to medical.
Customer service representative
Gap Inc.
09.2018 - 01.2021
- Processed orders, interacted with customers to handle complaints
- Directed calls to proper departments in call meetings
- Constantly interacted with customers on back-to-back calls
- Handled shipping orders and invoices
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries.
Receptionist/Recruiter
Vector Marketing
02.2016 - 01.2017
- Handed out employee applications and interviewed future employees
- Served visitors by greeting, welcoming, and directing them appropriately
- Managed receptionist area and periodically sat in meetings
- Notified company personnel of visitor arrival
- Maintained security and telecommunications system
- Informed visitors by answering or referring inquiries
- Directed visitors by maintaining employee and department directories
- Maintained security by following procedures, monitoring logbook, and issued visitor badges
- Kept a safe and clean reception area by complying with procedures, rules, and regulations
- Contributed to team effort by accomplishing growth related results as needed.
Office/Admin Assistant
O.S Media Group
01.2015 - 11.2016
- Assisted With special projects & tasks
- Periodically sat in meetings and interacted with customers
- Provided administrative support to ensure efficient operation of office
- Answered phone calls, scheduled meetings and supported visitors
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc
- Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Education
A.A - Architect/Interior Design
Florida Southwestern State College
Fort Myers, FL06.2017
Skills
- Active listening
- Customer services
- Excellent Communication skills
- Quick Problem Solver
- Professionalism
- Service-oriented
- Strong interpersonal skills
- Responsiveness
- Critical thinking
- Fast learner
- Basic computer Skills
- Sales and services
- Attention to detail
- Leadership
- Time Management
- Client Relations
- Organizations & Prioritization
- Determined work ethic
- Multitasking
- Customer Engagement
- Training and mentoring
- Relationship building and rapport
- Client Engagement
Timeline
Senior Admissions Representative
Southern Technical College
10.2024 - Current
Business Development Director
Meraki Logic
10.2022 - 10.2024
SCR Covered California health insurance
09.2021 - 09.2022
Customer service representative
Gap Inc.
09.2018 - 01.2021
Receptionist/Recruiter
Vector Marketing
02.2016 - 01.2017
Office/Admin Assistant
O.S Media Group
01.2015 - 11.2016
A.A - Architect/Interior Design
Florida Southwestern State College