Destiny Bradford
Dallas,TX
Summary
Dedicated Medical Receptionist with a proven track record in patient coordination and front desk management. Expertise in appointment scheduling, maintaining confidentiality of medical records, and delivering exceptional customer service. Recognized for enhancing office efficiency and building strong rapport with patients through effective communication and problem-solving skills. Committed to further improving healthcare delivery through streamlined operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Ambassador/Intake Coordinator
Comprehensive Psychological Services of Texas
Plano, TX
07.2023 - 09.2025
- Managed and supported families throughout their journey of obtaining ASD/ADHD and Gen Psych evaluations/diagnosis for their child
- Registered patients into the AdvancedMD EMR system.
- Use of Smart Sheets for tracking purposes, to follow-up with patients and their families
- Collected patients demographics, medical records, and benefits, verified insurance, scheduled office intake appointments, in person evaluations and feedback sessions with the Psychologists
Personal Caregiver
Contract
McKinney, TX
11.2022 - 06.2023
- Provided care for children with Autism
- Maintained daily schedule and routine
- Scheduled and attended appointments as well as being active and involved with child's therapy sessions / skills training with behavioral therapist
- Cooked, cleaned, ran errands and participated in activities, as well as providing homework assistance
- Focused on child's mental health and education
Medical Office Coordinator
Dallas Brain & Spine
Dallas, TX
04.2022 - 09.2022
- Assisted with all front office functions including patient relations, check-in, scheduling, and answering phones
- Handled patient's complaints appropriately
- Managed filing and retrieved medical records and patient information
- Ensured the timeliness and accuracy of patient charged entry into the billing system and collected and recorded co-pays
- Answered patient's questions and or concerns regarding appointments and or surgeries
- Handled inbound and outbound calls
- Prepared patient packets and charts
- Use of EMR system ECW
- Consistent in giving patients/reps a welcoming and warm first/continuing impression into office at every scheduled visit
- Maintained professionalism in all verbal/face to face communication, especially when answering and directing phone calls
Order Picker
Amazon Warehouse
Columbus, OH
03.2021 - 11.2021
Medical Receptionist/New Patient Coordinator
Lonestar Pediatrics
McKinney, TX
12.2018 - 02.2021
- Served patients by pleasantly greeting/helping them
- Managed multi-line phone systems, scheduled appointments, and maintained patients records and accounts
- Coordinated patients scheduling, check-in, checkout, and payments for billing
- Assisted patients with necessary medical forms, verified insurance, patient's demographics, and medical histories to be sure they were kept current
- Completed patient's referrals, handled high call volumes, offered ample support to team members with creative solutions to challenges regarding scheduling conflict resolution and medical care
Scheduling Coordinator
Texas Institute for Neurological Disorders
McKinney, TX
01.2018 - 09.2018
- Scheduled patient appointments with respective doctors' calendars in various locations and followed up with reminder phone calls
- Educated patients about surgeries and provided treatment plan documentation
- Reviewed NP paperwork before scheduling appointments, handled high call volumes, organized and maintained patients chart filing system to promote quick data finding for staff
- Obtained payments from patients, requested referrals/medical records from hospitals and other specialists
- Answered patient's questions or concerns and conveyed information supplied by provider to patient
- Maintained and supports patients' rights to care, privacy, and respect
- Use of EMR system ECW/Heal ow
Administrative Medical Scheduler
HealthQuest Alliance
McKinney, TX
03.2016 - 08.2016
- Handled inbound/outbound calls and responded to web-based requests for and internal medicine clinic/administrative office, called in prescriptions and responded to electronic verbal or fax requests
- Relayed results to patients per provider instructions
- Processed medical records requests and documented activities
- Met daily call goals, metrics, and tasks requirements, collected patient's balances, answered, and directed questions to billing department
- Answered patient's questions and researched information in patient's charts as requested
- Communicated effectively with providers, onsite staff, corporate staff and other provider's offices
- Use of EMR Epic
- Adhered to strict HIPPA guidelines to protect patients' privacy
Cashier/ Inventory Control Specialist
Walmart
McKinney, TX
04.2015 - 03.2016
Receptionist
Central Coast HIV & Aids Services
Salinas, CA
01.2012 - 01.2015
- Greeted guests & visitors at front desk, engaged in pleasant conversations while managing check-in process, answered multi-line phone systems to respond to inquiries, and transferred calls to correct department and or personnel
- Transcribed phone messages verified and updated demographics and other personal information for clients with respect to personal boundaries when asking for important information
- Maintained work area and kept lobby in neat and orderly manner, filed materials/ photo copier and used office equipment
- Organized paperwork such as charts and reports for office and patient's needs
- Opened, sorted and distributed incoming correspondence, including faxes and emails
Education
Certification in Nursing Assistant -
Dallas Career Institute
Dallas, TX01.2018
AA - Business Administration
Heald Business College
Salinas, CA03.2011
High school diploma -
Soledad High School
08.2009
Skills
- Appointment scheduling
- Data entry proficiency
- Telephone etiquette
- Customer service
- Medical office experience
- Empathy
- Interpersonal skills
- EMR Systems
- Time management
- Computer Skills
- Clerical and filing support
- Documentation review
- Medical records
- Medical terminology
- Multi-tasking/Prioritization/Detail Oriented
- Registration and scheduling
- Vital signs
- Microsoft PowerPoint
- Written and verbal communication
- Medical Receptionist
- Insurance Verification / Medical Billing
- HIPAA
- Multi-line phone systems
- Pediatrics, Neurology, Internal Medicine
- Research
- Clerical experience
- E-Clinical Works / Advanced MD EMR
- Epic & Athena EMR
- Microsoft Office Software
- Administrative experience
- Working under pressure
- Pricing
- Typing
- Cash handling
Certification
- Driver's License
- BLS/ CPR Certification
- Certified Nursing Assistant
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Patient Ambassador/Intake Coordinator
Comprehensive Psychological Services of Texas
07.2023 - 09.2025
Personal Caregiver
Contract
11.2022 - 06.2023
Medical Office Coordinator
Dallas Brain & Spine
04.2022 - 09.2022
Order Picker
Amazon Warehouse
03.2021 - 11.2021
Medical Receptionist/New Patient Coordinator
Lonestar Pediatrics
12.2018 - 02.2021
Scheduling Coordinator
Texas Institute for Neurological Disorders
01.2018 - 09.2018
Administrative Medical Scheduler
HealthQuest Alliance
03.2016 - 08.2016
Cashier/ Inventory Control Specialist
Walmart
04.2015 - 03.2016
Receptionist
Central Coast HIV & Aids Services
01.2012 - 01.2015
- Driver's License
- BLS/ CPR Certification
- Certified Nursing Assistant
Certification in Nursing Assistant -
Dallas Career Institute
AA - Business Administration
Heald Business College
High school diploma -
Soledad High School
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