Destiny Britt
Lithia,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager/Bookkeeper
Direct Distribution DBA Bliss Life Products
05.2024 - Current
- Oversaw production operations to ensure efficiency and adherence to quality standards
- Developed and implemented production schedules to meet output targets and customer demands
- Managed inventory levels of raw materials and finished products to optimize supply chain efficiency
- Implemented and maintained quality control measures to uphold product standards and regulatory compliance
- Led and motivated a team of production staff, providing training and fostering a positive work environment
- Implemented lean manufacturing principles and continuous improvement initiatives to enhance operational efficiency
- Collaborated with procurement and logistics teams to streamline supply chain processes and reduce costs
- Monitored production metrics and KPIs to track performance and identify areas for improvement
- Ensured compliance with health, safety, and environmental regulations in all manufacturing activities
- Prepared and managed departmental budgets, controlling expenses while maximizing production output
- Implemented technological advancements and operational upgrades to improve production capabilities
- Oversaw payroll duties for all employees
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Real Estate Agent
La Rosa Realty
09.2023 - Current
- Facilitated property transactions for buyers, sellers, landlords, and tenants
- Conducted property showings and open houses to showcase features and benefits
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters
- Developed and executed effective marketing strategies to promote listings
- Provided guidance and support throughout the buying, selling, or renting process
- Stayed updated on real estate trends, market conditions, and regulatory changes
- Utilized CRM software to manage client database, appointments, and transactions
- Ensured compliance with legal and ethical standards in all transactions
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Maintained connections with clients to encourage repeat business and referrals.
Freight Broker/Dispatcher
Total Quality Logistics (TQL)
02.2024 - 05.2024
- Coordinate shipments between shippers (companies needing goods transported) and carriers (truckers or transportation companies)
- Negotiate rates with carriers to ensure cost-effective transportation of goods
- Arrange logistics for transporting goods, including scheduling pick-up and delivery times
- Track shipments and communicate updates to shippers and carriers
- Resolve any issues that arise during transportation, such as delays or damages
- Maintain records of all transactions, including contracts and shipment details
- Ensure compliance with regulations and industry standards
- Build and maintain relationships with both shippers and carriers to facilitate future business opportunities
- Use transportation management software and systems to manage logistics effectively
- Monitor market trends and adjust strategies to optimize efficiency and profitability
DMV Title Clerk
Riverview Auto Tag and Title
10.2021 - 02.2024
- Processed and reviewed title documents for accuracy and completeness
- Prepared and submitted title applications and supporting documentation to appropriate agencies
- Conducted title searches and examined public records to verify ownership and lien information
- Resolved title issues and discrepancies to facilitate smooth property transactions
- Communicated with clients, lenders, and attorneys to coordinate title-related matters
- Maintained organized records of title documents and transaction histories
- Stayed updated on state and local laws governing title transfers and recording procedures
- Utilized title software and databases to efficiently manage title processing tasks
- Provided excellent customer service and support to clients throughout the title process
Customer Service Representative
Hillsborough County Tax Collectors Office
08.2019 - 10.2021
- Process driver license and motor vehicle transactions
- Organize and review customers documents
- Provide clear instructions and educate customers on what is needed when unable to process their requests
- Maintain a professional attitude and advocate for the customer when able
- Complete and file proper forms related to the transaction
- Work in a team oriented environment while also being able to complete tasks on your own
- Be prompt clocking in and out; leaving and returning from breaks and lunch
Nurse Technician
AdventHealth
02.2019 - 08.2019
- Assist nurses with their routine duties
- Chart using EMRS with proper medical terminology for every current patient and report appropriately
- Maintain patient privacy, following HIPAA laws
- Tend to every patients need during a 12 hour shift
- Check all vacant rooms for supplies
- Answer the security door for visitors verifying admission
- Recording patient data into the hospital charting system
- Assist doctors and nurses during admissions or transfers
- Use proper PPE to ensure the safety of all patients and staff
Delivery Driver
Papa John's
04.2016 - 02.2019
- Provide excellent guest service while assuring prompt delivery of orders
- Assist guests with phone orders while actively upselling product to increase overall store sales
- Maintain proper schedule adherence while focusing excellent guest service
- Responsible for accurate money handling and cash out nightly
CNA - Certified Nursing Assistant
Stone Ledge Manor
07.2018 - 11.2018
- Assist residents with daily routines such as showers, toileting, dressing, eating dinner, mobility
- Answer resident calls
- Maintain patient privacy, following HIPAA laws
- Assess residents while completing rounds and report finding accordingly
- File proper paperwork in the case if an incident
- I.e
- Falls, cuts, observing any marks on residents
Sales Representative
Craft Cottage
05.2013 - 01.2017
- Responsible for accurate money handling and cash out nightly
- Maintain proper schedule adherence while focusing excellent guest service
- Maintain store display to ensure product integrity
Cashier
Hess Express
05.2014 - 12.2014
- Exceeded all sales goals for a large retail location
- Responsible for all opening and closing duties in a retail location
- Responsible for weekly and monthly inventory reconciliation
- Provided excellent guest service on a daily basis
Sales Representative
Sears
05.2014 - 08.2014
- Exceeded all sales goals for a large retail location
- Maintained store displays to ensure product integrity
- Accurately reconciled till daily by ensuring all transactions were accurate
- Provided excellent guest service on a daily basis
Education
Diploma -
Armwood High School
Skills
- Inventory management
- Cash Handling
- Guest Services
- Office Administration
- Documentation review
- Clerical Experience
- QuickBooks
- Microsoft Excel
- Office Management
- Title Processing
- Quality Assurance
- Payroll management
Certification
- Driver's License
- Real Estate License
Timeline
Office Manager/Bookkeeper
Direct Distribution DBA Bliss Life Products
05.2024 - Current
Freight Broker/Dispatcher
Total Quality Logistics (TQL)
02.2024 - 05.2024
Real Estate Agent
La Rosa Realty
09.2023 - Current
DMV Title Clerk
Riverview Auto Tag and Title
10.2021 - 02.2024
Customer Service Representative
Hillsborough County Tax Collectors Office
08.2019 - 10.2021
Nurse Technician
AdventHealth
02.2019 - 08.2019
CNA - Certified Nursing Assistant
Stone Ledge Manor
07.2018 - 11.2018
Delivery Driver
Papa John's
04.2016 - 02.2019
Cashier
Hess Express
05.2014 - 12.2014
Sales Representative
Sears
05.2014 - 08.2014
Sales Representative
Craft Cottage
05.2013 - 01.2017
- Driver's License
- Real Estate License
Diploma -
Armwood High School
Similar Profiles
Stephen HouseStephen House
Owner at Shoreline Products Inc. DBA Sola ProductsOwner at Shoreline Products Inc. DBA Sola Products
Ravi PrakashRavi Prakash
Senior Lead - Finance & Compliance at Redgrape Business Services (DBA Direct Wines Inc)Senior Lead - Finance & Compliance at Redgrape Business Services (DBA Direct Wines Inc)
Hillary FryerHillary Fryer
Commercial Sales Representative & Estimator at Domus Building Products DBA Capitol Door & WindowCommercial Sales Representative & Estimator at Domus Building Products DBA Capitol Door & Window