Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Brown

Victorville,CA

Summary

Hardworking and experienced professional with proven knowledge of employee empowerment, grievance proceedings, and event planning. Aiming to leverage my abilities to successfully fill the role on your team. Highly motivated professional with experience in recruitment, employee relations and performance management. Demonstrated ability to assess personnel needs and develop comprehensive recruitment strategies. Proven track record of success in training and developing new employees, leading to improved job satisfaction and retention.

Overview

10
10
years of professional experience

Work History

EMPLOYMENT SPECIALIST/PAYROLL MANAGER

Presidential Staffing Inc
01.2018 - 03.2023
  • Empowered refugees and other qualified immigrants to achieve earliest possible economic independence and integration into new communities
  • Shared employment opportunities and referred qualified individuals to employers for specific roles.
  • Leveraged internal systems to document case management activities.
  • Managed timekeeping and payroll systems, overseeing system or technology implementations.
  • Identified and recommended updates to payroll processing software, systems and procedures.
  • Remained up to date on changing tax codes and payroll-related regulations to keep processes current.
  • Developed and led team of direct reports to support payroll administration.
  • Facilitated audits by providing records and documentation to auditors.
  • Coordinated with industry specialists, career offices and leadership to maximize industry partnerships and learn about employer needs
  • Administered employee benefit plans.
  • Evaluated recruitment and selection criteria for conformance to professional, statistical and testing standards, recommending revisions, as needed.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.

ADMINISTRATIVE ASSISTANT

Presidential Staffing Inc
04.2016 - 03.2023
  • Maintained files and filing, keeping sensitive information confidential.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Greeted and screened visitors to direct to correct employee or office.
  • Prepared agendas and materials for meetings and conferences.
  • Tested customer and account system changes and upgrades by inputting new data.
  • Developed and maintained reports and spreadsheets to track data entry progress.
  • Maintained database by entering new and updated customer and account information.
  • Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Call Center Manager

Presidential Staffing Inc
06.2013 - 03.2023
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Established relationships and touch points with clients to promote retention.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained call center equipment in good working order to maximize productivity.
  • Assisted in gathering facts and documents utilized during sales process.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained store equipment, printers and fax machines.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

Education

HIGH SCHOOL DIPLOMA - undefined

Rolling

undefined

Peninsula High School

Skills

  • Vocational Rehabilitation Improvement Recommendations Service Delivery Operational Efficiency
  • Employment Equity Internal Communications Employee Performance Reviews Eligibility Requirements
  • Business Operations Obtaining Referrals
  • Internal Communications
  • Regulatory Requirements
  • Organizational Systems
  • Business Operations
  • Hiring and Training
  • Employee Coaching
  • Reading Comprehension
  • Microsoft Office
  • Coordinate Recruitment Strategies
  • Employee Orientation

Timeline

EMPLOYMENT SPECIALIST/PAYROLL MANAGER

Presidential Staffing Inc
01.2018 - 03.2023

ADMINISTRATIVE ASSISTANT

Presidential Staffing Inc
04.2016 - 03.2023

Call Center Manager

Presidential Staffing Inc
06.2013 - 03.2023

HIGH SCHOOL DIPLOMA - undefined

Rolling

undefined

Peninsula High School

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Destiny Brown