Destiny Brown
Tarawa Terrace,NC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Summit Plastic Surgery & Dermatology
01.2023 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Office Administrator
County To County Maintenance And Home Repairs
07.2022 - 01.2023
- Streamlined communication between employer and employees for improved schedule adherence and reduced conflicts.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Assisted management with budget preparation, providing detailed data analysis to support informed financial decisions.
- Maintained a clean and welcoming office environment, making sure to leave positive impressions among clients.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Salon Assistant
Tropez Salon
02.2022 - 07.2022
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
Front Desk Receptionist
Wilmington Health
12.2018 - 02.2022
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Education
DIPLOMA -
South Brunswick High School
01.2017
Skills
- Paperwork Coordination
- Mail Management
- HIPAA Compliance
- Information Documentation
- Payment Collection / Schedule Coordination
- Documentation
- Attention to Detail
- Customer Service
- Multitasking
- Decision Making
- Time Management
Additional Information
I am the secretary for Holy Alliance Royal Priesthood Motorcycle Ministry. In this role I oversee monthly meetings by logging everything that was discussed and providing feedback on how we can reach our community.
I am a children’s ministry leader at Royal Priesthood Biker Church Coastal Division for ages 1 years old - 3 years old. I coordinate the activities for that week and incorporate a lesson from the bible that they will better understand.
Timeline
Front Desk Receptionist
Summit Plastic Surgery & Dermatology
01.2023 - Current
Office Administrator
County To County Maintenance And Home Repairs
07.2022 - 01.2023
Salon Assistant
Tropez Salon
02.2022 - 07.2022
Front Desk Receptionist
Wilmington Health
12.2018 - 02.2022
DIPLOMA -
South Brunswick High School
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