Destiny Brown
Kernersville,NC
Summary
Experienced and dedicated professional with a strong background in healthcare and pharmacy settings. Efficiently manages high call volumes, addresses patient inquiries, and provides comprehensive support. Demonstrates expertise in effective communication and organization, contributing to a successful work environment. Committed to delivering exceptional customer service and ensuring optimal patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Atrium Health Wake Forest Baptist Hospital
02.2024 - 08.2025
- Delivered outstanding customer service by assisting patients with prescription-related inquiries
- Managed high call volumes, ensuring timely and accurate responses to patient and provider requests
- Processed prescriptions and performed data entry with precision, contributing to efficient pharmacy operations.
Warehouse Associate
Adecco Ralph Lauren
11.2022 - 01.2024
- Operated forklifts and managed inventory, ensuring accurate tracking and labeling of items
- Demonstrated strong organizational skills and attention to detail in a fast-paced warehouse setting.
Pharmacy Technician
Walmart Specialty Pharmacy
06.2021 - 04.2022
- Addressed customer and healthcare provider questions and concerns regarding medications
- Handled insurance claims and resolved billing issues efficiently
- Delivered exceptional customer service in a high-volume environment.
Team Lead
Dairy Queen
08.2017 - 06.2021
- Supervised daily operations, providing excellent customer service and resolving customer complaints
- Trained and supported new staff, fostering a positive and collaborative work environment.
Sales Specialist
The Home Depot
05.2022 - 10.2022
- Provided detailed product information and technical support to customers, enhancing their shopping experience
- Built rapport with customers and assessed their needs to recommend suitable products.
Education
Pharmacy Technician Certification -
Guilford Tech Community College
High Point, NC12.2023
High School Diploma -
Wilson Preparatory Academy
Wilson, NC05.2020
Skills
- Exceptional Customer Service
- Effective Communication
- Problem Solving
- Data Entry and Records Management
- High Call Volume Management
- Insurance Claims Processing
- Proficient in Microsoft Office Suite and Customer Service Software
- Strong Organizational Skills
- Attention to Detail
- Ability to Work Independently and Remotely
- Team Collaboration
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Atrium Health Wake Forest Baptist Hospital
02.2024 - 08.2025
Warehouse Associate
Adecco Ralph Lauren
11.2022 - 01.2024
Sales Specialist
The Home Depot
05.2022 - 10.2022
Pharmacy Technician
Walmart Specialty Pharmacy
06.2021 - 04.2022
Team Lead
Dairy Queen
08.2017 - 06.2021
Pharmacy Technician Certification -
Guilford Tech Community College
High School Diploma -
Wilson Preparatory Academy
- CPhT - Certified Pharmacy Technician
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