Destiny Brown
Huntsville,AL
Summary
Dynamic Lead Insurance Coordinator with over two years of experience in the healthcare and customer service sectors, dedicated to enhancing operational efficiency and patient satisfaction. Proven ability to adapt to diverse roles, including Care Associate and Cashier, demonstrating a strong commitment to team collaboration, and service excellence. Currently pursuing a degree in Business Administration to further develop skills and knowledge for impactful contributions in customer service. BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Eager to leverage experience and training to align personal growth with organizational objectives, fostering a culture of success and improvement.
Overview
4
4
years of professional experience
Work History
Hybrid- Remote/Onsite Customer Relations BDC Agent
University Kia of Huntsville
Huntsville, AL
01.2025 - Current
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Developed effective sales strategies to enhance customer satisfaction and boost sales.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Provided technical support for customers experiencing difficulties with our products or services.
- Responded promptly to inquiries from existing customers regarding order status or product availability.
- Assisted customers in selecting products based on their needs and preferences.
- Developed promotional strategies to increase website traffic and conversions.
- Engaged in timely customer communication to resolve issues and identify sales opportunities.
- Monitored customer feedback to ensure satisfaction with products and services.
- Trained and coached new team members using proven sales system and training protocols.
- Cultivated new online customer account and affiliate relationships to grow customer base.
Resident Care Associate
Madison At the Range
Huntsville, AL
09.2024 - 01.2025
- Performed or assisted with ADLs using care plans and flow sheets as guide for personal hygiene, dressing, oral hygiene, nail care, toileting, and other services.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Responded appropriately in emergency situations by following established protocols.
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Answered patient call signals and signal lights to determine patients' needs.
- Developed positive relationships with family members of residents providing updates on care plans and progress.
- Collected specimens from patients for laboratory testing per physician order.
- Observed residents' overall health conditions and communicated changes to assisted living manager.
- Participated in team meetings to discuss new developments or changes in services provided to residents.
- Reminded patients to take prescribed medications or nutritional supplements.
- Organized games and other activities to engage clients and offer mental stimulation.
Lead Insurance Coordinator/Back Office Dental Assistant
Smile Maker Dentistry
Montgomery , AL
05.2022 - 08.2024
- Collaborated with healthcare providers to determine the necessity of procedures and their coverage.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Submitted claims to insurance companies and clearinghouses.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted in the development and implementation of office policies related to insurance processing.
- Validated insurance and advised patients of benefits and coverage.
- Precisely calculated refunds, premiums, and adjustments.
- Advised patients on alternative financing options when necessary, including payment plans and charity care.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Created and fit dental appliances for patients. adjusting as necessary.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
Production Team Member
Briggs & Stratton
Auburn, AL
06.2021 - 05.2022
- Adhered to safety regulations while operating machinery and working on the production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Sorted product components on worktables to maintain maximum organization and productivity.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Cleaned work area regularly and checked for any potential hazards in the facility.
- Utilized hand tools such as wrenches, screwdrivers, hammers, when performing maintenance tasks.
- Hand-assembled needed parts with bolts and screws.
Cashier
Cookout
Auburn, AL
06.2021 - 05.2022
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Operated dishwashing machines safely and efficiently.
- Prepared beverages such as coffee, tea, soda.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained safe food handling practices to prevent germ spread.
Education
Some College (No Degree) - Business Administration
Stillman College
TuscaloosaSkills
- Customer service
- Sales strategies
- Order management
- Insurance processing
- Data analysis
- Team collaboration
- Training and coaching
- Insurance Management
- Operation Efficiency
- Patient Satisfaction
- Effective Communication
References
References available upon request.
Timeline
Hybrid- Remote/Onsite Customer Relations BDC Agent
University Kia of Huntsville
01.2025 - Current
Resident Care Associate
Madison At the Range
09.2024 - 01.2025
Lead Insurance Coordinator/Back Office Dental Assistant
Smile Maker Dentistry
05.2022 - 08.2024
Production Team Member
Briggs & Stratton
06.2021 - 05.2022
Cashier
Cookout
06.2021 - 05.2022
Some College (No Degree) - Business Administration
Stillman College
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