Destiny Bryan
Aberdeen,MD
Summary
Experienced director with a proven track record in business administration and community needs analysis. Recognized by peers for exceptional analytical and problem-solving skills. Results-oriented individual driven to achieve success. Seeking an opportunity to apply expertise in people management, hiring, and retention. Proficient in managing home care operations, providing exceptional team supervision, project coordination, and analytical problem-solving skills. Skilled at optimizing resource use to achieve challenging targets. Known for a diplomatic approach to resolving disputes and coordinating diverse teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director
Griswold Home Care
11.2023 - Current
- Plan, organize, direct and evaluate operations to ensure the provision of adequate and appropriate care and services
- Compliance with applicable laws and regulations
- Work in collaboration with people & culture on process improvement, strategic execution, organizational development and human resources
- Functional knowledge in the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan
- Work in collaboration with CEO planning, budgeting and management of operations in accordance with established fiscal parameters and yearly budget preparation
- Recruit, employ and retain qualified personnel to maintain appropriate staffing levels
- Establish and maintain effective channels of communication
- Direct and monitoring organizational Performance Improvement activities
- Review and evaluate existing policies and procedures
- Initiated training and education programs for supporting care staff
- Established strategic direction and goals to accomplish objectives
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget
- Successfully improved employment turnover through creating incentive and training programs
- Implemented quality metrics to track business needs
- Oversaw corrective action plans to remedy structural, organizational and departmental issues
- Develop and implement a marketing plan for the assigned territory
- Identify new referral sources in assigned territory to grow business
- Utilize sales strategies, techniques, and promotional materials to effectively sell to potential and existing referral sources in the territory
- Establish and maintain lines of communication between referral sources
- Manage internal office staff as well as caregivers out in the field
- Maintain weekly revenue reports
- Provide mentoring to teammates and new employees
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Talent Specialist/Recruiter
Griswold Home Care
11.2021 - 11.2023
- Source, screen, interview, assess, select and onboarding Caregivers utilizing Hireology ATS
- Manage all official social media accounts using SOCi
- Created employee newsletter to send out monthly
- Ensure employee files are in compliance and up to date with state regulations
- General office duties such as answering phones, solving problems, and participating in meetings
- Maintain quality relationships with caregivers and clients
- Attend job fairs and other community events for recruiting and marketing
- Manage schedule for 40 clients and caregivers
- Conduct telephone intakes with new or potential clients
- Refer appropriate caregivers to clients, based on the specific needs and requirements of each client and the qualifications and experience of the caregiver
- Review billing and payroll on a weekly basis
- Utilizes Wellsky and any other necessary systems to maintain complete and accurate data capture, tracking, notes, and follow-up regarding referral sources, clients, and caregivers
- Work closely on workers compensation cases
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Program Coordinator
Sheppard Pratt
08.2020 - 11.2021
- Oversee all operations of residential programs including direct employee supervision, fiscal management, day-to-day operations, and client engagement and compliance within programs
- Ensure the employees are providing a safe and fostering residential environment to program participants
- Manage staffing patterns at all times and during on-call rotations
- Supervise and maintain a positive team of well-trained employees who provide support, direction, and oversight to the interactions of the residents
- Provide an orientation for new assigned program participants and ensures intakes are properly entered in evolve system within a timely manner
- Develop, coordinate and implement staff training and regularly provides constructive feedback to employees through positive interactions, role modeling, and mentoring
- Ensure implementation of therapy, training, and behavior programs and data collection required by the individuals' plans and regulatory agencies
- Ensure residential facilities are safe, maintenance issues are addressed, and all apartments/living spaces meet company standards
- Assist in documenting participants' files and developing collaborative relationships with other community partners for support
- Take the lead with the team in planning, implementing, and supporting individuals with goals set during IEP meetings
- Ensure the safety and whereabouts of participants at all times and maintain the security and safety of residential properties
- Directly supervise residential counselors and meet regularly with them for supervision
- Complete monthly and quarterly reports
Program Coordinator
Bayside Community Network
10.2019 - 08.2020
- Assist and provide advocacy on behalf of individuals with varying degrees of developmental and intellectual disabilities by connecting them with appropriate services, community resources, and support networks
- Conduct home visits, monthly phone calls, and in-person quarterly visits with individuals assigned to your caseload based upon the individual's priority category and the intensity of resource coordination deemed appropriate by DDA
- Coordinate and facilitate team meetings with individuals, their families, and other service providers
- Develop suitable Person-Centered Plans with individuals, their families, and service providers following DDA COMAR and agency policies
- Impact the lives of the individuals we serve by coordinating with approved Medicaid providers and monitoring the delivery of the individual's authorized services
- Transition individuals from nursing facilities and other places of institutionalization back into the most appropriate integrated community setting, with supportive services in place
- Work collaboratively with the Local Health Department, Maryland Department of Health, and any other external partners deemed necessary by advocating and enrolling individuals in qualifying programs
- Accurately document and maintain compliant files for each individual served in the state of Maryland's Long-Term Services and Supports (LTSS) system, and all other appropriate systems utilized by the agency
- Participate in company meetings and training sessions that offer learning opportunities and promote and enhance skills and professional development
- Follow all COMAR regulations and agency policies related to the State program
Family Advocate/Office Manager
MRDC Head Start
10.2014 - 10.2019
- Conducts home visits to help identify needs of HS families
- Counsels with parents concerning family needs
- Develops the Family Partnership Agreement with families
- Provides transportation for families as needed for health & human services and medical appointments
- Updates information in Community Resources Handbook
- Documents information obtained through family contacts, disabilities service, and health screenings as required
- Maintains up to date child master files & data entry on all assigned children
- Assists the Head Start Director in implementing all parent activities
- Coordinate with staff to identify possible needs and community referrals for individual families
- Facilitate workshops and Parent Committee meetings
- Serves as a resource person to staff and parents for identifying resources to meet needs of families and children
- Assist ERSEA/Transportation Assistant as needed for all activities, including applications, eligibility, recruitment, selection, enrollment and attendance
- Assist families with verbal and written communication with community service providers, businesses or employers
- Acts as a liaison and advocate for families to assure providers and agencies are user friendly to Head Start families
Dietary Aid
Harford Memorial Hospital
04.2004 - 03.2012
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Complies with governmental and accreditation regulations
- Delivers carts to the correct floor or patient area
- Serves trays to patients and determines if they need anything else
- Assists customers with opening containers and cutting food when requested
- Collects trays and places garbage and trash in designated containers
- Records the amount and type of special food items served to patients
- Brews coffee and tea
- May be required to restock other beverage areas
- Interacts with customers in the serving and dining areas
- Replenishes floor stock
- Attends all allergy and food borne illness in-service training
- Complies with all OSHA & HIPAA policies and procedures
- Reports all accidents and injuries in a timely manner
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts
- Participates in multi-disciplinary quality and service improvement teams
Education
AAS - Business Management
Harford Community College
Bel Air, MD10.2024
Certificate - Business Management- Human Resources
Harford Community College
Bel Air, MD10.2024
Certification - Health Science
Harford Community College
Bel Air, MD05.2014
Skills
- Recruitment and Onboarding
- Managing Compliance
- Leadership
- Tech Savvy- Microsoft Office & ATS
- Training and Development
- Problem-solving
- Attention to detail
- HR Metrics and Analytics
- Workers' Compensation
- Meeting Facilitation
- Computer Networking
- Program Management
- Performance Management
- Interviewing
- Medication Administration
- Home Care
- Office Management
- ADP
- Customer service
- Microsoft Office
- ATS
- Organizational skills
- Time management
- Workday
- HIPAA
- Medical terminology
- Epic
- LIHTC
- EMR systems
- QuickBooks
- Payroll
- Operations Management
- Strategies and goals
- Creativity and Innovation
- Business Planning
- P&L Management
- Staff Scheduling
Certification
- First Aid Certification
- CNA
- Geriatric Nursing Assistant
- BLS Certification
- Certified Medication Technician
- CPR Certification
Timeline
Director
Griswold Home Care
11.2023 - Current
Talent Specialist/Recruiter
Griswold Home Care
11.2021 - 11.2023
Program Coordinator
Sheppard Pratt
08.2020 - 11.2021
Program Coordinator
Bayside Community Network
10.2019 - 08.2020
Family Advocate/Office Manager
MRDC Head Start
10.2014 - 10.2019
Dietary Aid
Harford Memorial Hospital
04.2004 - 03.2012
Certificate - Business Management- Human Resources
Harford Community College
Certification - Health Science
Harford Community College
- First Aid Certification
- CNA
- Geriatric Nursing Assistant
- BLS Certification
- Certified Medication Technician
- CPR Certification
AAS - Business Management
Harford Community College
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