Destiny Byrd

Respond to live chats, emails, and inbound phone calls to assist with vehicle release and pick-up logistics. Maintained less than 5 calls in queue and provide first-call resolution whenever possible.

Contact body shops and customers to obtain release confirmations and schedule timely vehicle pickups. Provide real-time support and troubleshooting, maintaining high satisfaction scores

Made 150+ daily outbound calls to cold and warm leads to schedule sales appointments. Tailored vacation packages to meet client needs and preference. Maintained real-time response rates for chats (within 3 minutes) and emails (within 1 hour). Monitored queue activity and ensured customer response times remained below target thresholds.

Verified insurance coverage for Medicare, commercial, and vision plans via phone and web portals.

Processed pre-authorizations, ensuring accurate and timely data entry into internal systems. Liaised with patients and insurance providers to resolve coverage issues and clarify benefits. Successfully managed high call volumes while maintaining HIPPA compliance and documentation accuracy.