Destiny Campbell
Iselin
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
Work History
Office Administrator
Visiting Nurse Association
03.2024 - Current
- Ensure general management of office by overseeing operational efficiency through effective communications, and other strategic and tactical planning
- Generate reports from EMR systems
- Maintains an inventory for multiple departments
- Coordinates and manages Executive and Clinical Management schedules
- Manage expense reports and reimbursements ensuring accuracy and compliance with company policies and procedures
- Serves as a point of contact for internal and external communications
- Review and respond to correspondence appropriately
- Take on special projects as assigned.
Patient Services Coordinator (Per Diem)
Visiting Nurse Association
03.2024 - Current
- Schedules/Reschedules for RN/ LPN/ PT based on patients needs using ICD coding
- Runs reports including productivity, case count, and missed visits
- Answers staff calls and refers clinical questions to level 3 and PCD
- Works with reimbursement team to review list private and managed care
- Handles confidential information with discretion while adhering to HIPAA standards
- Accurately entered customer data into database and maintained records of client information.
Client Service Manager
Bayada Home Health CARE
10.2021 - 03.2024
- Managed a caseload of 40 clients and 68 employees in the Assistive Care market at Bayada HomeHealth CARE
- Performed all Administrative office tasks, including payroll for employees
- Developed and implemented strategies to improve client satisfaction and retention rates
- Identified and resolved any issues or concerns raised by clients in a timely and satisfactory manner
- Collaborated with the marketing team to develop and implement effective marketing strategies to attract and retain clients in the Assistive Care market
- Collaborated with the Operations team to develop and implement efficient processes and workflows that enhance client service delivery
- Analyzed data from client surveys and feedback to identify areas for improvement in client service and implement necessary changes
- Conducted regular performance evaluations for employees to assess their level of client service and identify areas for improvement.
Director of Residential Service
Delta Community Supports
05.2021 - 10.2021
- Oversaw the operations of 11 group homes serving individuals with I/DD and support staff
- Managed Program Coordinator, I/DD State Audit, Supervised DSP's
- Ensured Quality Assurance as per DDD regulations and agency Policies
- Ensured all 'Person Centered' plans are implemented
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Established and oversaw administrative procedures to meet objectives set by DDD Support Coordinators and Senior management
- Trained workers in company procedures or policy
- Encouraged staff to take part in entertainment and recreational activities with consumers in the community
- Conducted regular staff meetings to foster effective communication and performance
- Passed NJ State residential Audit
- Collaborated with support coordinators and senior management to develop and implement innovative strategies for improving the quality of residential services for individuals with I/DD.
Director of Community Living
Quality Touch Community Care
01.2020 - 05.2021
- Coordinated the day-to-day operations of Respite Programs for individuals with I/DD
- Ensured all 'Person Centered' plans are implemented
- Provided direct service and support to individuals, such as handling referrals for adults with developmental delays, conducting needs evaluation and resolving complaints
- Assisted new residents to get acclimated into the community upon respite move in
- Recruited, interviewed, and hired/fired staff
- Managed staff schedules
- Maintained compliance with the NJ state Department of Developmental Disabilities
- Developed and implemented strategies to enhance community integration and participation for individuals with intellectual and developmental disabilities (I/DD)
- Conduct regular evaluations and assessments of the Respite Programs to ensure quality and effectiveness in meeting the needs of individuals with I/DD
- Ensured compliance with all state regulations and licensing requirements for the Respite Programs.
Education
Bachelor of Science in Public Health Education -
New Jersey City University
01.2017
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
Timeline
Office Administrator
Visiting Nurse Association
03.2024 - Current
Patient Services Coordinator (Per Diem)
Visiting Nurse Association
03.2024 - Current
Client Service Manager
Bayada Home Health CARE
10.2021 - 03.2024
Director of Residential Service
Delta Community Supports
05.2021 - 10.2021
Director of Community Living
Quality Touch Community Care
01.2020 - 05.2021
Bachelor of Science in Public Health Education -
New Jersey City University