Destiny Carter
Paris,KY
Summary
Compassionate medical professional with experience in patient relations and hospital administration. Skilled in streamlining operations, enhancing patient satisfaction, and improving overall hospital efficiency. Demonstrated leadership skills that guide teams towards success in achieving patient care goals. Known for nurturing patient relationships to enhance the healthcare experience and foster continuous improvement in patient care services.
Overview
9
9
years of professional experience
Work History
Patient Relations Assistant Team Lead
UK Healthcare
Lexington, KY
12.2021 - Current
- Provided customer service to patients in person and by phone.
- Assisted with the scheduling of patient appointments.
- Answered questions regarding insurance coverage, billing, and other related topics.
- Greeted patients upon arrival and checked them in for their appointment.
- Maintained patient records according to HIPAA guidelines.
- Processed patient payments and provided receipts as needed.
- Resolved any issues or complaints that arose from patients or family members.
- Collaborated with other departments within the facility to coordinate services for patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Supervising Manager
Walgreens
Lexington, KY
10.2019 - 11.2020
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Conducted regular performance evaluations for all employees under supervision.
- Managed payroll processing, ensuring accuracy of hours worked and pay rates.
- Lead daily stand-up meetings with team members to review tasks assigned for the day.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inventory Scanner
Trancy Logistics America
Lexington, KY
07.2015 - 03.2019
- Maintained accurate inventory records by using an inventory scanner to scan barcodes on products.
- Performed daily cycle counts and resolved discrepancies between physical count and system-generated count.
- Verified accuracy of data entered into the system from scanned items.
- Tracked all incoming shipments and updated inventory database accordingly.
- Utilized scanning equipment to accurately record product movement within the warehouse.
- Created labels for new products while ensuring correct item codes were used via scanning device.
- Verified accuracy of items picked, packed and shipped to customers.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
Education
Bachelor of Arts - Business Administration And Management
Kentucky State University
Frankfort, KY05-2019
High School Diploma -
Henry Clay
Lexington, KY05-2015
Skills
- Training Coordination
- Appointment Scheduling
- Registration management
- Customer Service
- Problem-Solving
- Money Handling
- Team Leadership
- Phone and Email Etiquette
- Relationship Building
- Business Administration
- Business Planning
- Customer Relations
- Data Analysis
- Data Management
- Administrative Management
Staff Senate
- I am currently on the Staff Senate at the University of Kentucky this contains upholding the values of integrity,shared governance, and partnerships across all areas of the University community.
- We are dedicated to collaborative decision-making, ensuring every voice is heard and valued
Timeline
Patient Relations Assistant Team Lead
UK Healthcare
12.2021 - Current
Supervising Manager
Walgreens
10.2019 - 11.2020
Inventory Scanner
Trancy Logistics America
07.2015 - 03.2019
Bachelor of Arts - Business Administration And Management
Kentucky State University
High School Diploma -
Henry Clay
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