Destiny Casada
Shinnston,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Sagora Senior Living
Bridgeport, WV
01.2024 - 05.2024
- Responsible for Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided emotional support to family members during difficult times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Licensed Health Insurance Agent
Bloom Insurance Agency
Shinnston , WV
07.2023 - 12.2023
- Developed and implemented insurance plans for customers based on their individual needs.
- Performed periodic reviews of client accounts to ensure compliance with regulations.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Maintained accurate records of all customer interactions and transactions.
- Participated in training sessions as required by company guidelines.
- Monitored changes in state and federal laws regarding health insurance policies.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Analyzed current processes and identified opportunities for improvement.
- Attended conferences and seminars related to health insurance policies.
Technical Support Representative
StarTek
Myrtle Beach, SC
11.2022 - 06.2023
- Resolved escalated customer service issues in a timely manner.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Provided technical assistance to customers through phone, email and chat support.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Documented all activities related to technical support including processes, updates, changes made.
- Demonstrated advanced product knowledge to solve customer issues.
Respite Care Worker
Public Partnerships
Mannington , WV
07.2021 - 02.2023
- Provided assistance to families with special needs children and adults in their homes.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Assisted clients with maintaining good personal hygiene.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
Respite Care Provider
Lifespan Home Health
San Antonio, TX
12.2018 - 02.2021
- Supported clients in participating in leisure activities like going on walks or attending community events.
- Observed the physical health and emotional well-being of each client.
- Promoted positive behavior reinforcement strategies when appropriate.
- Developed positive relationships with clients, their families, and other involved parties.
- Ensured safety of all clients at all times while providing respite care services.
- Monitored client progress and documented any changes or issues.
- Educated families about available resources within the community that can provide additional support.
- Provided temporary relief and support to families of individuals with disabilities.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
- Facilitated recreational activities that promote socialization skills and independence.
- Adhered to agency policies and procedures related to confidentiality regulations.
- Coordinated communication between family members regarding schedule changes or needs of the client.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Provided transportation for medical appointments as needed.
- Maintained hygienic and safe environments through frequent sanitation and cleaning.
Skills
- Ambulation Assistance
- Medical Records Management
- First-aid and CPR
- Nursing support
- Role Modeling
- Student Engagement
- Direct Patient Care
- Time Management
- Problem-solver
- CPR Certified
- Team Player
- Patient Management
Certification
- Health Insurance License in 15 states
- CPR, First Aid
- Food Handlers
Timeline
Resident Assistant
Sagora Senior Living
01.2024 - 05.2024
Licensed Health Insurance Agent
Bloom Insurance Agency
07.2023 - 12.2023
Technical Support Representative
StarTek
11.2022 - 06.2023
Respite Care Worker
Public Partnerships
07.2021 - 02.2023
Respite Care Provider
Lifespan Home Health
12.2018 - 02.2021
- Health Insurance License in 15 states
- CPR, First Aid
- Food Handlers