Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Castilleja

College Staion

Summary

I have strong skills in customer service, team leadership, and time management, with experience in problem-solving and decision-making. I’ve trained and supported staff to improve performance and have built positive relationships with clients and partners. I’m familiar with sales techniques, budget management, and clear communication. Additionally, I’ve helped with inventory management, recruiting, and developing policies to improve operations. Im determined to meet any requirements needed of any position

Overview

3
3
years of professional experience

Work History

Manager

Sonic Drive-in Chicago, Uptown
10.2022 - 09.2025

I helped teams stay productive and engaged while maintaining a professional and safe workplace. I worked to improve customer satisfaction by addressing issues promptly and providing good service. When staff conflicts arose, I listened to everyone involved and helped find fair solutions. I supported performance by offering daily guidance and training employees to be flexible and successful. I kept an eye on expenses to stay within budget and improve profits, while also helping to enhance safety protocols. I assisted with organizing truck days and managed inventory as needed

Sales Representative

Alpharess Inc
12.2024 - 02.2025

I worked to ensure clients were satisfied by addressing their issues promptly and providing helpful service. I also suggested additional products and services that could meet their needs. Through cold calling, networking, and building relationships, I helped expand our customer base. By focusing on key accounts, I contributed to sales growth. I collaborated with the marketing team to create promotional materials that supported brand awareness

Fulfillment Associate

Target
11.2024 - 01.2025

It was a seasonal position and I caught on pretty quick. I helped train new fulfillment associates by sharing helpful tips and offering support when needed. I showed flexibility by learning different roles within the fulfillment center. I aimed to meet customer expectations by making sure orders were delivered accurately and on time, with a friendly approach. I contributed to customer satisfaction by completing orders carefully and efficiently. I worked with team members to improve processes and support overall operational efficiency.

Team Member

Capriotti's
07.2022 - 10.2022

I kept work areas clean and organized to help my team work efficiently. I learned new skills quickly, followed company procedures, and maintained high standards. I was reliable and ready to help when needed, especially during busy times or when others were absent. I took customer orders, provided friendly service, and handled different situations as they came up. I worked well under pressure, helped out with training, restocked supplies, and did my part to keep things running smoothly.

Education

Bryan Highschool
Bryan, TX
05.2024

Skills

  • Customer service
  • Time management
  • Team leadership
  • Decision-making
  • Staff training and development
  • Goal setting
  • Task delegation
  • Documentation and reporting

Timeline

Sales Representative

Alpharess Inc
12.2024 - 02.2025

Fulfillment Associate

Target
11.2024 - 01.2025

Manager

Sonic Drive-in Chicago, Uptown
10.2022 - 09.2025

Team Member

Capriotti's
07.2022 - 10.2022

Bryan Highschool
Destiny Castilleja