Destiny Castillo
Pewaukee,WI
Summary
Dynamic and innovative leader eager to leverage skills in a role that promotes professional growth and personal development. A self-starter with a positive attitude, dedicated to continuous learning and improvement, equipped with strong problem-solving abilities and excellent communication skills. Poised to drive team success and deliver impactful results while committed to tackling new challenges with enthusiasm. Passionate about advancing organizational objectives through hard work and an unwavering commitment to exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Leader
Kwik Trip
10.2019 - 08.2025
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Area Supervisor
Stop-N-Go, LLC
07.2010 - 12.2020
- Coached and mentored numerous staff members by offering constructive feedback and taking interest in their long-term career growth.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Developed new manager training binder with step-by-step instructions on daily book work.
- Test store for new equipment/software before company wide roll out, working closely with Corp Office in updating training manual and alerting to issues with new software/updates.
- Balance daily bookwork, including vendor invoices.
- Counseled and disciplined staff when necessary. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Communicated effectively and used strong interpersonal skills to establish positive relationships with corporate, other stores, employees, vendors, and guests.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
Benefits Coordinator A-1
Kinex Medical, LLC
10.2004 - 05.2009
- Coordinated benefits, obtained timely authorizations, and appealed denials and tracked records of all appeals within department.
- Fought for and obtained in-network status with out-of-network payors.
- Demonstrated proficiency in dealing with numerous payors including but not limited to nationwide health insurance carriers, auto insurance carriers, Workers Compensation, and Medicaid; knowledgeable about coverage and coordinating between payors; negotiated rates with payors when applicable.
- Documented all procedures, updated payor database with detailed fields for coverages, exceptions, protocols, procedures, and exceptions specific to each.
- Obtained on-line access to multiple carriers and documented access procedures.
Education
General Education and Medical Records Terminology
College of DuPage
Glen Ellyn, IL01.2002
Management Course
Hamburger University
Oakbrook, IL01.1999
Skills
- Staff development talent
- Strong leader
- Proven success in hiring, training and supervising employees
- Driven to meet/exceed goals in a timely manner
- Microsoft Office
- Store safety
- Team management
- Service excellence
Certification
- December 2008 HIPAA Privacy Rules
- April 2008 Making Telephone Calls Count
- April 2008 Effective Telephone Techniques
Awards
Oct 2017 1st Runner up "Manager of the year", Sept 2016 #1 Store "Cash over/short closest to Budget", Sept 2016 Runner up for "Manager of the Year", Sept 2015 Runner up for "Manager of the Year", Sept 2012 Manager of the Quarter
Timeline
Store Leader
Kwik Trip
10.2019 - 08.2025
Area Supervisor
Stop-N-Go, LLC
07.2010 - 12.2020
Benefits Coordinator A-1
Kinex Medical, LLC
10.2004 - 05.2009
Management Course
Hamburger University
General Education and Medical Records Terminology
College of DuPage