Destiny Cavazos
Manor,TX
Summary
Highly skilled and dynamic Customer Service Representative with over 8 years of experience in delivering exceptional support and assistance to valued clients and customers. Proficient in managing inbound and outbound communication channels to ensure timely and accurate service that surpasses customer expectations. Adept at utilizing customer relationship management software (CRM) for efficient customer interactions and data management. Demonstrated ability to handle difficult situations with tact and professionalism while actively listening and empathizing with customers. Committed to maintaining a positive attitude and providing outstanding customer service. Joining your team, I aim to make a meaningful impact on the customer experience and contribute to your organization's success.
Overview
6
6
years of professional experience
Work History
Content Review Analyst
Accenture
03.2021 - 06.2023
- Review content and action according to policy along with general data entry related tasks
- Investigate and review users online content while resolving issues and escalating any potential issues
- Functioned in fast paced environment managing priorities and shift focus while working multiple tasks and projects
- Enforced and mastered over 50+ company policies and user guidelines
- Successfully navigated knowledge base to independently find solutions to tasks
- Maintained quality score of 95% or higher along with exceeding target goals of daily/weekly production goals
- Assisted with team and site wide events as well as developed expense plans for events held
- Proficient in video conferencing platforms such as zoom, teams, skype
- Actively used excel to document all tasks worked on daily basis
Store Manager
Scrubs & Beyond
04.2020 - 03.2021
- Exceeded sales goals and accomplished business objectives by promoting target items
- Handled inventory cash and payroll procedures
- Offered hands on assistance to customers, assessing needs and maintaining current knowledge of customer preferences
- Devised solutions to customer service complaints and product issues, improving customer satisfaction by 87%
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Approved regular payroll submissions for employees
Customer Service Specialist
EcoClean
03.2019 - 03.2020
- Assist customers with professionalism via phone, email and chat in regards to all customer inquires
- Dispatched route drivers and assisted with any communication to customers while drivers were on route
- Managed communication with third party contractors to ensure timely turn around of services
- Investigated damaged items, assessed value of item and processed claims
- Effectively handled multiple tasks in high paced environment as well adapting quickly while being flexible to constant change in software and processes
Customer Service Representative
TxTag
05.2017 - 02.2019
- Performed 100+ customer interactions per day giving detailed, accurate, personalized, friendly and polite service to ensure customer satisfaction and loyalty
- Accomplished keeping call handle time below set metrics
- Actively listened and addressed any customer concerns with positive attitude being sure to empathize with customer
- Collect data and accurately enter into system
- Assisted with nesting of new trainees
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
John B Connally High School
Austin, TXSkills
- Data Entry
- Computer Systems
- Customer Experience
- Customer Support
- Email Support
- Excellent Communication
- Adaptable
- Sales
- Flexibility
- Data Analysis
- Problem-solving
- Leadership
- Attention to detail
- Content Auditing
- Content Management
- Strategic Development
Timeline
Content Review Analyst
Accenture
03.2021 - 06.2023
Store Manager
Scrubs & Beyond
04.2020 - 03.2021
Customer Service Specialist
EcoClean
03.2019 - 03.2020
Customer Service Representative
TxTag
05.2017 - 02.2019
High School Diploma -
John B Connally High School