Destiny Cavazos
Manor
Summary
Professional care coordinator with strong expertise in managing patient care plans and optimizing healthcare services. Proven ability to lead teams, adapt to changing needs, and ensure seamless collaboration among healthcare providers. Skilled in patient advocacy, resource allocation, and maintaining high standards of care. Known for reliability and results-driven approach.
Overview
8
8
years of professional experience
Work History
Senior Scheduling Care Coordinator
Henry Meds
09.2023 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Contributed to the development of departmental policies and procedures, establishing best practices in senior care coordination.
- Mentored junior care coordinators, promoting professional growth among team members.
- Evaluated employee performance in relation to policy adherence, providing feedback as needed for continuous improvement efforts.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies to drive continuous improvement initiatives.
- Ensured compliance with all applicable regulations, policies, and procedures for maintaining accreditation standards.
- Streamlined communication between departments for better coordination of care and resource allocation.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Quality Assurance Analyst
Accenture
03.2021 - 09.2023
- Performed quality inspection reviewing of appeals related to ad content on platform ensuring compliancy of policies set in place by the client as well as internet laws upholding a safe online community
- Successfully maintained a 95% or above quality score
- Performed thorough data analysis to identify trends, patterns, and potential areas of improvement
- Functioned in fast environment while managing multiple projects and reviewing tasks
- Provided feedback to content creators in regard to actioned content also assisted with reviewing of future content
- Collaborated closely with moderation teams and cross-functional departments to maintain and elevate moderation quality to established standards.
- Participated in departmental meetings to establish short- and long-term strategy
- Provided actionable feedback on content moderation quality, addressing issues and escalating as necessary
Store Manager
Scrubs & Beyond
04.2020 - 03.2021
- Exceeded sales goals and accomplished business objectives by promoting target items
- Handled inventory cash and payroll procedures
- Offered hands on assistance to customers, assessing needs and maintaining current knowledge of customer preferences
- Devised solutions to customer service complaints and product issues, improving customer satisfaction by 87%
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Approved regular payroll submissions for employees
Customer Service Specialist
EcoClean
03.2019 - 03.2020
- Assist customers with professionalism via phone, email and chat in regards to all customer inquires
- Dispatched route drivers and assisted with any communication to customers while drivers were on route
- Managed communication with third party contractors to ensure timely turn around of services
- Investigated damaged items, assessed value of item and processed claims
- Effectively handled multiple tasks in high paced environment as well adapting quickly while being flexible to constant change in software and processes
Customer Service Representative
TxTag
05.2017 - 02.2019
- Performed 100+ customer interactions per day in a call center environment giving detailed, accurate, personalized, friendly and polite service to ensure customer satisfaction and loyalty
- Accomplished keeping call handle time below set metrics
- Actively listened and addressed any customer concerns with positive attitude being sure to empathize with customer
- Collect data and accurately enter into system
- Assisted with nesting of new trainees
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
John B Connally High School
Skills
- Data Entry
- Computer Systems
- Customer Experience
- Zendesk
- Email Support
- Excellent Communication
- Adaptable
- Jira
Timeline
Senior Scheduling Care Coordinator
Henry Meds
09.2023 - Current
Quality Assurance Analyst
Accenture
03.2021 - 09.2023
Store Manager
Scrubs & Beyond
04.2020 - 03.2021
Customer Service Specialist
EcoClean
03.2019 - 03.2020
Customer Service Representative
TxTag
05.2017 - 02.2019
High School Diploma -
John B Connally High School
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