Destiny Cervantes
Manager
Irving,TEXAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have over a decade of experience on customer service as well as working with a team, being a huge help to any company I am apart of. My job is to help male others job and time easier.
Overview
12
12
years of professional experience
Work History
Relief Manager
Wafflehouse
07.2020 - 02.2022
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed overstocking, restocking and inventory control procedures during 1st shift.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team Leader
Whataburger Restaurants LLC
02.2019 - 02.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 8 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided back up for customer service managers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Positioned as go-to person for up to 8 staff members, troubleshooting complex administrative and training issues promptly.
Store Manager
Joinus Dallas
01.2017 - 12.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
Cashier
Joinus Dallas
10.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- I was given a promotion after 3 months of starting to Store Manager
Assistant Manager
Family Dollar
12.2014 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Quality Controller
Landes Tortilla Factory
01.2013 - 10.2014
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Calibrated tools and equipment to meet requirements.
- Rejected materials, components and finished products, and documented reasons.
- Improved quality processes for increased efficiency and effectiveness.
- Evaluated quality problems and performed labs to identify and resolve issues.
Education
Highschool Diploma -
New Beginnings Christian Academy
Dallas, TX05.2011
Skills
- Stockroom Management
- Professional Relationships
- POS Inventory System Operation
- Maintaining Clean Work Areas
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Relief Manager
Wafflehouse
07.2020 - 02.2022
Team Leader
Whataburger Restaurants LLC
02.2019 - 02.2020
Store Manager
Joinus Dallas
01.2017 - 12.2018
Cashier
Joinus Dallas
10.2016 - 01.2017
Assistant Manager
Family Dollar
12.2014 - 05.2016
Quality Controller
Landes Tortilla Factory
01.2013 - 10.2014
Highschool Diploma -
New Beginnings Christian Academy
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