Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Destiny Cervantes

Carrollton,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have over a decade of experience in customer service as well as working with a team, being a huge help to any company I am apart of. My job is to help make others job and time easier.

Overview

14
14
years of professional experience

Work History

Opd/Bakery Worker

Walmart
02.2023 - 09.2024
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Maintained high-quality standards by closely monitoring the items being picked for the customer orders.
  • Made sure to pick the appropriate substitutions for the items we did not have in stock
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • I also helped train new employees

Relief Manager

Wafflehouse
07.2020 - 02.2022
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed overstocking, restocking and inventory control procedures during 1st shift.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Team Leader

Whataburger Restaurants LLC
01.2020 - 07.2020
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 8 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Cross-trained and provided back up for customer service managers.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Positioned as go-to person for up to 8 staff members, troubleshooting complex administrative and training issues promptly.

Assistant Manager

Family Dollar
02.2019 - 11.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.

Store Manager

Joinus Dallas
03.2017 - 12.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Cashier

Joinus Dallas
01.2017 - 03.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • I was given a promotion after 3 months of starting to Store Manager
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Appointment Planning/telemarketer

CPP International LLC
04.2016 - 12.2016
  • Made 100s phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Set appointments with salespeople and potential customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Scheduled consultations for 100s potential customers.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Food Prep Cook

Brookhaven Country Club
02.2015 - 11.2015
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
  • Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.

Quality Controller

Landes Tortilla Factory
04.2013 - 11.2014
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Calibrated tools and equipment to meet requirements.
  • Rejected materials, components and finished products, and documented reasons.
  • Improved quality processes for increased efficiency and effectiveness.
  • Evaluated quality problems and performed labs to identify and resolve issues.

Cashier

Whataburger Restaurants L&c
05.2010 - 07.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Highschool Diploma -

New Beginnings Christian Academy
05.2011

Skills

  • Stockroom Management
  • Professional Relationships
  • POS Inventory System Operation
  • Maintaining Clean Work Areas
  • Communication abilities
  • Customer Service
  • Quality Assurance
  • Accurate order fulfillment
  • Reliable and Responsible
  • Punctual and Reliable

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Opd/Bakery Worker

Walmart
02.2023 - 09.2024

Relief Manager

Wafflehouse
07.2020 - 02.2022

Team Leader

Whataburger Restaurants LLC
01.2020 - 07.2020

Assistant Manager

Family Dollar
02.2019 - 11.2019

Store Manager

Joinus Dallas
03.2017 - 12.2018

Cashier

Joinus Dallas
01.2017 - 03.2017

Appointment Planning/telemarketer

CPP International LLC
04.2016 - 12.2016

Food Prep Cook

Brookhaven Country Club
02.2015 - 11.2015

Quality Controller

Landes Tortilla Factory
04.2013 - 11.2014

Cashier

Whataburger Restaurants L&c
05.2010 - 07.2012

Highschool Diploma -

New Beginnings Christian Academy

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Destiny Cervantes