Destiny Clarke
Jonesboro,GA
Summary
Skilled Customer Service supervisor and representative. Highly organized and efficient, with the ability to plan, improvise, and maintain a positive attitude. Eagerly evaluates the needs of the manager and team members. Proactive with strong interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Driver Network Service
12.2019 - Current
- Trained new team members by relaying information on company procedures and task delegation.
- Worked different positions to provide optimal coverage and meet daily team goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created and managed schedules, and found coverage for open/dropped shifts.
- Created, prepared, and delivered reports to associated departments.
Lifeguard
Universal Studios
07.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around water attractions.
- Educated patrons on safety protocols and enforced safety rules.
- Attentively monitored swimmers to identify distress.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
Bachelor of Science - Film Production
Full Sail University
Winter Park, FL06.2018
Skills
- Task Monitoring
- Job Assignments
- Customer Service
- Call Transfers
- Performance Evaluations
- Schedule Management
Timeline
Customer Service Supervisor
Driver Network Service
12.2019 - Current
Lifeguard
Universal Studios
07.2018 - 09.2019
Bachelor of Science - Film Production
Full Sail University
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