Destiny Cooks
Kenosha
Summary
Customer Service Manager with over 10 years of expertise in enhancing customer satisfaction and operational efficiency across high-profile retail companies including Lululemon and Amazon. Proficient in leading teams to optimize inventory management and customer engagement, demonstrating strong leadership and problem-solving skills. Eager to apply meticulous attention to detail and a systematic approach to drive business success in future customer service, Human Resources and leadership roles.
Overview
10
10
years of professional experience
Work History
Visitor Services Representative
Kenosha Public Museums
10.2024 - Current
- Managed gift shop operations, maintaining inventory levels while promoting sales through merchandising techniques.
- Handles cash and credit card transactions and balance cash drawers.
- Process workshop registrations and membership sales.
- Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs.
- Work across Kenosha Public Museum, Civil War Museum, and the Dino Discovery Museum to deliver exceptional visitor experiences.
Product Operations Lead
Lululemon
07.2023 - 05.2024
- Implemented advanced inventory management for operational efficiency
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Pivoted team towards a customer-centric approach
- Led daily inventory shifts ensuring smooth operations
- Reported and solved inventory discrepancies promptly
Senior Customer Service Specialist
Shopbop - Amazon
06.2022 - 05.2023
- Addressed pre-order queries regarding fit, style, and availability
- Collaborated with shipping contractors on domestic and international issues
- Expertly handled complex inquiries, boosting service quality
- Analyzed customer feedback, leading to significant improvements in service delivery
Sales Support Associate
Coach Outlet
03.2020 - 08.2022
- Cultivated a positive shopping atmosphere to increase customer satisfaction
- Increased customer loyalty through personalized service
- Managed inventory with precision, ensuring product availability
- Contributed to team efforts for a welcoming shopping environment
- Cultivated a team-oriented environment, uplifting staff morale and performance
Customer Service Team Lead
Kohl's
11.2014 - 02.2020
- Spearheaded innovative promotional displays, driving sales and loyalty
- Mentored over 15 staff, enhancing team efficiency
- Managed customer issues with a detail-focused approach, ensuring swift resolution
- Coordinated with other departments to optimize customer service solutions
Education
Associate of Science - Business Management
Gateway Technical College
Kenosha, WINo Degree - Human Resources Management - Certificate
Gateway Technical College
Kenosha, WISkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multi-Channel Support
- Conflict Resolution
- Leadership
- Communication
- Adaptability
Timeline
Visitor Services Representative
Kenosha Public Museums
10.2024 - Current
Product Operations Lead
Lululemon
07.2023 - 05.2024
Senior Customer Service Specialist
Shopbop - Amazon
06.2022 - 05.2023
Sales Support Associate
Coach Outlet
03.2020 - 08.2022
Customer Service Team Lead
Kohl's
11.2014 - 02.2020
Associate of Science - Business Management
Gateway Technical College
No Degree - Human Resources Management - Certificate
Gateway Technical College
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