Summary
Work History
Education
Skills
Languages
Overview
Receptionist
Destiny Cortez

Destiny Cortez

San Antonio,TX

Summary

Dynamic Program Associate at Latched Support Inc. with a proven track record in public outreach and health education. Expert in complex problem-solving and cross-functional coordination, successfully connecting underserved populations to vital resources. Recognized for enhancing program effectiveness through innovative feedback mechanisms and empathetic communication, fostering trust within diverse communities.

Work History

Program Associate

Latched Support Inc.
San Antonio, TX
07.2025 - Current
  • Conducted outreach activities to engage underserved populations and promote health initiatives.
  • Documented client interactions and service referrals accurately to maintain comprehensive records.
  • Implemented feedback mechanisms to assess program effectiveness and identify areas for improvement.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.

Manager

Violas Ventanas
San Antonio, TX
  • Streamlined daily operations to enhance team productivity and service quality.
  • Implemented customer feedback systems to drive improvements in service delivery.
  • Mentored junior staff on operational best practices and team collaboration techniques.
  • Handled cash accurately and prepared deposits..
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Substitute Teacher, K-12

Senya
San Antonio, TX
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Managed classroom behavior to create a positive learning environment.
  • Implemented engaging activities to enhance student participation and understanding.
  • Collaborated with staff to ensure smooth transitions between classes and subjects.
  • Provided individualized support to students during lessons and assessments.
  • Developed strategies for addressing varying academic abilities within the classroom.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Behavioral Therapist

Centria Healthcare Autism Services
San Antonio, TX
  • Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

Youth Care Worker

SOSi Inc.
San Antonio, TX
  • Supervision and Safety: Ensuring the safety and well-being of the youth under care
  • Emotional Support and Daily Living Assistance: Offered emotional support and provided assistance with daily activities.
  • Documentation: Keeping detailed records of each childs progress, behavior, and incidents.
  • Collaboration: Working closely with other professionals such as social workers, therapists, and educators to provide comprehensive care and support.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.

Dietitian Assistant

University Health Hospital
San Antonio, TX
  • Implemented a food allergy awareness program, reducing instances of adverse reactions and ensuring safe dining experiences for all patients.
  • Evaluated patient satisfaction with meal services regularly, identifying opportunities for continuous improvement and implementing necessary changes.
  • Evaluated new products and ingredients for inclusion in meals, enhancing variety without compromising nutritional value or budget constraints.
  • Enhanced patient satisfaction with meal options by collaborating with kitchen staff to design healthy and appetizing menus.

Sales and Marketing Representative

Charter Spectrum
San Antonio, TX
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.

Education

Associate of Science - Social Work

San Antonio College
San Antonio, TX
06.2025

High School Diploma -

Lee High School
San Antonio, TX
05.2020

Skills

  • Organized and detail oriented
  • Health education
  • HIPAA guidelines
  • Public outreach
  • Innovation and creativity
  • Team leadership
  • Complex Problem-solving
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Overview

2027
2027
years of professional experience

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Destiny Cortez