Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Crews

Greeneville,TN

Summary

Compassionate and dedicated Direct Support Professional with extensive experience at Dawn of Hope, enhancing client independence through personalized care plans and effective medication management. Skilled in emotional support and community integration, I foster trust-based relationships, ensuring clients achieve their personal goals while maintaining a safe and nurturing environment.

Skilled caregiver with extensive experience in providing direct support to individuals with diverse needs. Strong focus on teamwork and adaptability, ensuring reliable and flexible care. Proficient in personal care, medication management, and developing individualized care plans. Known for empathy, patience, and effective communication.

Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Direct Support Professional Caregiver

Dawn of Hope
10.2012 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
  • Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in the caregiving process.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Assisted with daily living activities, running errands, and household chores.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Maintained entire family's schedule and organized events.

Customer Service Representative

Advance Call Center Technologies
08.2011 - 10.2012
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Ingles
06.2008 - 05.2010
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Retrieved items for customers and verified prices.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated cash register to accurately process and record customer payments.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

David Crockett High
Jonesborough, TN
05.2010

Skills

  • Disability awareness
  • Emotional support
  • Meal preparation
  • Personal hygiene assistance
  • Community integration
  • Transportation assistance
  • Patient care
  • Nutrition monitoring
  • Self-advocacy support
  • Activity planning
  • Healthcare coordination
  • Adaptive equipment use
  • First aid and CPR
  • Physical assistance
  • Respectful and compassionate
  • Special needs care
  • Daily living assistance
  • Strong ethics
  • Medication management
  • Multitasking and organization
  • Medication administration
  • Behavior redirection
  • Elderly care
  • ADL assistance
  • Behavioral management
  • Client documentation
  • HIPAA compliance
  • Complex Problem-solving
  • Heavy lifting
  • Documentation
  • Compassionate communication
  • Time management
  • Case management
  • Patient management
  • Medical records management
  • Basic housekeeping
  • Dementia care
  • Housekeeping
  • Team collaboration
  • Relationship building
  • Patient companionship
  • Flexible schedule and availability
  • Dependable and responsible
  • Care plan management
  • Compassionate care
  • Incident reporting
  • Verbal and written communication skills
  • Hoyer lifting equipment
  • Medical record-keeping
  • Problem-solving
  • Progress documentation
  • First aid and safety
  • Care plan adherence
  • Medication and appointment reminders
  • COVID-19 safety policies
  • Chronic disease management
  • Direct patient care
  • Client transportation
  • End-of-life care
  • Mobility assistance
  • Records maintenance
  • Compassion and empathy
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Social interaction
  • Conflict resolution
  • PPE usage
  • Patient advocacy
  • Stress management
  • Nutrition
  • Disability support
  • Physical therapy support
  • At-home care instruction
  • Community activities
  • Autism support
  • Daily living activities assistance
  • Dining room support
  • Patient care and companionship
  • Clear communication

Certification

  • PCA - Personal Care Aide
  • Adult CPR/1ST Aid
  • Medication administration

Timeline

Direct Support Professional Caregiver

Dawn of Hope
10.2012 - Current

Customer Service Representative

Advance Call Center Technologies
08.2011 - 10.2012

Cashier

Ingles
06.2008 - 05.2010

High School Diploma -

David Crockett High

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Destiny Crews