Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Crook

Catonsville,MD

Summary

Eager worker who is always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Excellent customer service and problem solving skills. Considered hardworking and reliable with great interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nanny / Caregiver

Jon Murphy
08.2023 - Current
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Organized family vacations and outings that catered to children''s interests, creating memorable experiences for the entire family.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.

Lead Infant Teacher

Goddard School
08.2022 - 09.2023
  • Conducted regular assessments of infant progress, adjusting teaching strategies accordingly for optimal results.
  • Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
  • Implemented individualized learning plans for each infant to ensure progress towards developmental goals.
  • Facilitated smooth transitions between daily activities by establishing predictable routines that fostered comfort and security for infants.
  • Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.

Assistant Store Manager

Five Below
05.2021 - 08.2022
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Supervisor

Spencers Giftslen
03.2020 - 04.2021
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Cashier / Stocker

United Supermarkets
05.2016 - 03.2019
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Elk City High School
Elk City, OK

Skills

  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Child Supervision
  • Educational Support
  • Language skills
  • Operations Management
  • Business Administration
  • Workforce Management
  • Staff Management
  • Time Management
  • Strategic Planning
  • Complex Problem-Solving
  • Staff Discipline
  • Complaint resolution
  • Data Collection
  • Active Listening

Certification

90 clock hours in infant & toddler

CPR certified

Timeline

Nanny / Caregiver

Jon Murphy
08.2023 - Current

Lead Infant Teacher

Goddard School
08.2022 - 09.2023

Assistant Store Manager

Five Below
05.2021 - 08.2022

Supervisor

Spencers Giftslen
03.2020 - 04.2021

Cashier / Stocker

United Supermarkets
05.2016 - 03.2019

Elk City High School

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Destiny Crook