Destiny Cruz
El Campo,TX
Summary
Highly organized and very prepared receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Med Surg /Patient Care Technician, ER
El Campo Hospital
El Campo, TX
12.2022 - Current
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided emotional support for patients and families during difficult times.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with patient admissions, discharges and transfers.
- Kept instruments and equipment clean and sanitized.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
ER Admissions Clerk
El Campo Hospital
El Campo
12.2022 - Current
- Prepared discharge summaries for each admitted patient upon completion of treatment.
- Responded to requests from doctors, nurses or other staff members in a timely manner.
- Arranged hospital admissions for patients as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ensured that all documents were completed accurately prior to admitting patients to the ER unit.
- Coordinated admissions with other departments such as laboratory services, radiology.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Interviewed patients to complete case histories and intake forms.
- Assisted with registration for new patients and updated existing patient records.
- Performed data entry to ensure accurate patient information was entered into the system.
- Communicated with physicians, nurses, social workers, case managers. to coordinate admission process.
- Scheduled follow up appointments for discharged patients as needed.
- Provided customer service support by answering questions regarding hospital policies and procedures.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Nursing Assistant
Gardenvilla LTC
12.2019 - 12.2023
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
Some College (No Degree) - Nursing Assistant
Wharton County Junior College
Wharton, TXSkills
- Restocking supplies
- Infection prevention
- Patient advocacy
- Patient education
- Professional bedside manner
- Adaptable
- Clinical training
- Data collection
- Emergency response
- Emotional support
- Information protection
- CPR certification
- Patient services
- Safety protocols
- Healthcare expertise
- Compassionate care
- Active listening
- Team collaboration
Timeline
Med Surg /Patient Care Technician, ER
El Campo Hospital
12.2022 - Current
ER Admissions Clerk
El Campo Hospital
12.2022 - Current
Nursing Assistant
Gardenvilla LTC
12.2019 - 12.2023
Some College (No Degree) - Nursing Assistant
Wharton County Junior College