Destiny Cruz
Tucson,AZ
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
8
8
years of professional experience
Work History
Cashier
LPT chevron
Tucson, AZ
07.2023 - Current
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Customer Service Lead
Alorica
Tucson, AZ
04.2019 - 08.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Directed customer service staff activities, including training, coaching and performance management.
- Ensured compliance with applicable laws governing consumer protection regulations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Strengthened customer retention by offering discount options.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
Customer Service Representative
Customer Contact Channels
Tucson, AZ
12.2016 - 04.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries via phone, email, and chat.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Pima Vocational
Tucson, AZ12-2016
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Point-of-sale system operation
- Professionalism and courtesy
- Data entry
- Customer service
- Promotions and discounts
- Inventory restocking
- Customer service excellence
- Team collaboration
- ID verification
Timeline
Cashier
LPT chevron
07.2023 - Current
Customer Service Lead
Alorica
04.2019 - 08.2022
Customer Service Representative
Customer Contact Channels
12.2016 - 04.2019
High School Diploma -
Pima Vocational