Destiny Daniel
Las Vegas,Nevada
Summary
Projects fluent energy and enthusiasm. While placing a high value on time effectiveness. Works well with minimal supervision and along team members. Handles stressful situations with ease. Result driven and smoothly uses majority computer software.
Specializes in maintaining superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
2
2
years of professional experience
Work History
Remote Medical Prior Authorization Rep.
True Pill
01.2022 - Current
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Tracked referral submission during facilitation of prior authorization issuance.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Communicated pertinent information to client's prescribing provider to facilitate quality service.
- Resolved patient billing inquiries and other issues efficiently.
- Verified eligibility and compliance with authorization requirements for service providers.
- Escalated requests for non-standard services to higher level personnel.
- Fielded telephone inquiries from medical professionals and/or facilities.
Remote Telephone Sales Representative
FLS Connect
10.2021 - 12.2021
- Duties for this role:
- Make outbound fundraising calls as well as unfulfilled pledge calls to solicit pledges for client projects.
- Work in high professional and performance driven environment.
- With daily goals for each project.
- Take direction for call center management team and maintains.
- Follows provided/trained, client-approved messaging each and every call on each and every project.
- Follows fundraising call structure (3-asks) on every call and every project.
- Uses responsive listening (mirroring) to provide appropriate situational responses as required.
- Demonstrates exceptional customer service and ability to react quickly.
Remote Virtual Medical Receptionist & General CSR
.
07.2021 - 07.2021
- Duties for this role :
- Scheduling High clientele appointments.
- Following HIPPA compliance regulations while assisting medical clients.
- Using cold, warm and hot methods to transfer calls.
- Updating Information.
- Rescheduling client appointments.
- Clearing client appointments.
- Answering fast paced incoming calls.
- Taking high importance messages for clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Remote Unemployment Claims Processor and CSR
State Of Hawaii Department Of Labor
10.2020 - 01.2021
- My duties for this role :
- Pay, return, or deny paper and electronic UI claims during the peak of employment loss during Covid-19 virus.
- Answered fast flow of incoming calls and returned calls from voice-mail messages.
- Manually correct electronic data if needed.
- Ensured data is entered and updated in computer programs according to project timelines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Updated account information to maintain customer records.
Site Assistant & Prospective Supervisor
Clark County’s Department, Social Innovation
07.2019 - 03.2020
- Duties for this role :
- Conducted highly awarded educational programs for children from Kindergarten to 8th grade.
- Efficiently showcased enthusiasm, innovation, motivation, initiative and involvement.
- Assisted in establishing a curriculum on a daily/weekly basis to include APPLE CORE reading, Reader's Theater.
- Participated in STEAM & CATCH physical activities arts and crafts, recreational games, outside playtime, homework time, and other special activities.
- Aided in completion paperwork/documentation such as snack distribution/sheets, fire drills, citizen incident reports, inappropriate behavior tracking reports, attendance.
- Completed computer-related tasks such as participant check-in/out, APPLE CORE tracking etc.
FOH/ Drive-Thru Cashier, Prospective Shift Leader
Del Taco
07.2018 - 11.2018
- Duties for this role :.
- Managed a fast paced work environment with ease alongside top managers and staff.
- Prepped food and assisted cooks with large orders and packing items.
- Maintained cleanliness of food and dining areas.
- Delivered effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation.
- Maintaining a complete understanding of the Del Taco menu items and explaining to guest accurately Using the Point of Sale system/cash register to record orders and compute order amounts which included: Collecting payment from guests
Education
Medical Billing and Coding Program - Medical Adminstration
AshWorth Online University
Remote 03.2022
High School Diploma -
Nevada Connections Academy
07.2019
Skills
- Persuasive Strategies
- Attention to Detail
- Customer Targeting
- Time Management
- Verbal and Written Communication
- Documentation and Recordkeeping
- Account Management
- Data Entry
- Payment Processing
- Call Control
- Team Collaboration
- Appointment Scheduling
- Goal Driven
- Inbound Calls
- Outbound Calling
- Donation Solicitation
- Pharmacist Assisting
- Medical Terminology
- HIPPA familiarity
- Medical Knowledge
Languages
English
Native or Bilingual
Patois
Native or Bilingual
Spanish
Elementary
American Sign Language
Limited Working
Timeline
Remote Medical Prior Authorization Rep.
True Pill
01.2022 - Current
Remote Telephone Sales Representative
FLS Connect
10.2021 - 12.2021
Remote Virtual Medical Receptionist & General CSR
.
07.2021 - 07.2021
Remote Unemployment Claims Processor and CSR
State Of Hawaii Department Of Labor
10.2020 - 01.2021
Site Assistant & Prospective Supervisor
Clark County’s Department, Social Innovation
07.2019 - 03.2020
FOH/ Drive-Thru Cashier, Prospective Shift Leader
Del Taco
07.2018 - 11.2018
Medical Billing and Coding Program - Medical Adminstration
AshWorth Online University
High School Diploma -
Nevada Connections Academy