Destiny Davis

• Provide exceptional service and prompt attention to all inbound and outbound communications from merchants and customers.
• Perform a variety of outbound calls to existing customers to drive utilization and performance.
• Document all work in Radiant, capturing all relevant details of the interaction with merchants and customers
• Accurate and timely resolution of requests received through internal and external channels from existing merchants and customers.
• Executing and managing “updated” agreements for merchants according to the new terms offered.
• Expert knowledge of product/program terms in order to offer solutions-based problem solving.
• Update customer settings with each change in contact, banking, or risk information.
• Assist in scheduling coaching sessions when a training opportunity is discovered with service members, site by site.
• Minimized the number of complaint handling interactions each quarter of the year.
• Improve the complaint’s Service Level Agreement by EOY

· Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

• Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact

• Sorted product and provided expertise on non-conforming product requirements

• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content

• Offered pricing and feature recommendations to management and cross-functional teams.

• Oversaw training and onboarding process for all newly hired employees

• Identified and communicated customer needs to supply chain capacity and quality teams

• Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs

• Designed modern employee recognition program which boosted productivity and improved morale

• Reduced workflow inconsistencies by recruiting and hiring capable staff members.