Summary
Overview
Work History
Education
Skills
Timeline
Generic
Destiny Davis

Destiny Davis

Memphis ,TN

Summary

Dynamic and detail-oriented professional with strong communication skills and a solid background in patient relations from United Healthcare. Proven ability to coordinate medical transportation and provide empathetic support. Knowledgeable in HIPAA regulations and medical scheduling, ensuring compliance and client satisfaction in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative – Medical Transpor

United Healthcare
02.2025 - Current
  • Schedule and coordinate medical transportation for elderly and disabled clients.
  • Communicate with patients and facilities to ensure timely and accurate ride bookings.
  • Demonstrate empathy and professionalism in high-stress and urgent care scenarios.
  • Assist clients with service concerns, ensuring comfort and understanding.

Caregiver

BT&T Residential Healthcare Inc.
06.2023 - 01.2024
  • Assisted clients with personal hygiene, meal prep, medication reminders, and mobility.
  • Offered emotional support, companionship, and consistent monitoring for safety.
  • Maintained detailed logs of patient behavior and needs.
  • Provided transportation for appointments and errands.
  • Monitored client health and reported changes to healthcare professionals.

Delivery Driver

Amazon
09.2022 - 07.2023
  • Performed safe, timely deliveries and maintained clean vehicle records.
  • Reported vehicle issues and completed inspection checklists.
  • Ensured customer satisfaction with each delivery interaction.
  • Operated delivery vehicle safely, conducting routine inspections and maintenance checks.
  • Assisted in training new drivers on safety practices and operational procedures.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Member Specialist Supervisor

Sam's Club
05.2021 - 03.2022
  • Managed customer service operations and resolved member issues.
  • Processed payments, renewals, and applications with accuracy and speed.
  • Trained new employees in company policy and member care standards.
  • Promoted company services and met daily credit card goals.
  • Processed new member applications efficiently, ensuring compliance with organizational standards.
  • Supported team in executing daily operational tasks, contributing to overall workflow efficiency.

E-Commerce Associate

Kroger
05.2020 - 05.2021
  • Assisted online customers with orders and product recommendations.
  • Handled customer service via chat, email, phone, and in-store.
  • Picked, scanned, and packed orders; helped load cars and resolve issues.
  • Trained staff on procedures and reported store trends and ideas.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.

Education

Craigmont High School
Memphis, TN

Skills

  • Strong communication and patient-relations skills
  • Knowledge of HIPAA and patient confidentiality (from work exposure)
  • Basic understanding of medical scheduling and terminology
  • Dependable, detail-oriented, and calm under pressure

Timeline

Customer Service Representative – Medical Transpor

United Healthcare
02.2025 - Current

Caregiver

BT&T Residential Healthcare Inc.
06.2023 - 01.2024

Delivery Driver

Amazon
09.2022 - 07.2023

Member Specialist Supervisor

Sam's Club
05.2021 - 03.2022

E-Commerce Associate

Kroger
05.2020 - 05.2021

Craigmont High School

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