Destiny Davis
5530 W Ave K13,CA
Summary
Dynamic admissions representative with a proven track record at Palmdale Regional Medical Center, excelling in patient engagement and compliance. Recognized for exceptional interpersonal skills and attention to detail, I developed strategies that enhanced patient satisfaction and streamlined processes, while training new staff to uphold high standards of service delivery. Focused on team collaboration and consistently achieving results. Adaptable to changing needs and highly reliable. Expertise in communication, problem-solving, and customer service.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Palmdale Regional Medical Center
04.2024 - 10.2025
- Facilitated patient admissions process, ensuring accurate information collection and compliance with regulatory requirements.
- Collaborated with healthcare providers to streamline communication and enhance patient experience during intake.
- Assisted in developing promotional materials to educate potential patients on available services and programs.
- Trained new staff on admissions protocols and system navigation, improving team performance and service delivery.
- Collect patients ID and Insurance cards and scanned into system.
- Gathered patient demographics such as address, phone number, emergency contact, etc and input properly into system.
- Correctly bill and input patients insurance(s).
- Collect any copays or coinsurances from patient.
- Gather signatures pertaining to patients rights.
- Provided training and mentorship to new staff on admissions protocols and compliance standards.
- Developed strategies for improving patient engagement throughout the admission process, enhancing overall satisfaction.
Food Service Worker
Palmdale Regional Medical Center
02.2020 - 04.2024
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure safety standards.
- Assisted in inventory management, tracking supplies to minimize waste and shortages.
- Collaborated with healthcare staff to accommodate patient dietary restrictions effectively.
- Trained new team members on food preparation techniques and sanitation protocols.
- Monitored food temperatures and storage conditions to uphold quality control measures.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Barista
Dunkin' Donuts
10.2018 - 02.2019
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Enhanced customer experience by providing personalized service and resolving inquiries promptly.
- Oversaw daily operations, maintaining cleanliness and organization of workstations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Excellent interpersonal skills
- Ethics and integrity
- Networking
- Report generation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Task prioritization
Timeline
Admissions Representative
Palmdale Regional Medical Center
04.2024 - 10.2025
Food Service Worker
Palmdale Regional Medical Center
02.2020 - 04.2024
Barista
Dunkin' Donuts
10.2018 - 02.2019
High School Diploma -
Antelope Valley High School