Destiny Davis
Warren
Summary
A strong dedication to supporting and advocating for survivors of human trafficking, domestic violence, and sexual violence. Experienced coordinator and organizer with over five years of office administration experience. Recognized for punctuality, effective communication, and a strong commitment to responsibilities. Demonstrates proven efficiency, with the ability to quickly learn and proficiently use various computer software programs. Skilled in administrative tasks, problem-solving, and planning.
Overview
7
7
years of professional experience
Work History
Claims Resolution Specialist
Smile Partners USA
05.2023 - Current
- Prepare and analyze monthly accounts receivable reports, ensuring accuracy of financial data, identifying trends, and providing insights to support revenue-cycle decision-making.
- Coordinate with onsite office staff to verify proper documentation and coding, ensuring procedures are correctly reported to insurance companies and compliant with billing regulations.
- Investigate and resolve rejected or denied insurance claims, determining root causes, submitting corrected claims, and following up with insurance carriers to expedite reimbursement.
- Respond promptly to inquiries from internal departments, offering clarification on billing status and payment issues to ensure timely resolution and smooth cross-departmental workflow.
Diagnostic Authorization Coordinator
Silver Pine Medical Group
03.2021 - 05.2023
- Confirm and update patients’ insurance demographics and coverage details, ensuring all information is accurate and complete prior to appointment scheduling or claim submission.
- Review and verify physician orders, clinical notes, and required documentation to ensure services are authorized, medically necessary, and properly aligned with insurance requirements.
- Initiate and process insurance authorization requests, coordinating with payers to secure timely approvals and prevent service delays or claim denials.
- Verify patient eligibility and benefits for multiple insurance plans, interpreting coverage levels, copays, deductibles, and limitations to inform both patients and clinical staff.
- Record and maintain referrals, pre-authorizations, and related documentation in the internal database, ensuring accurate tracking and compliance with payer guidelines.
- Handle incoming patient calls with professionalism, providing information on insurance status, appointment coordination, and general inquiries while ensuring excellent customer service.
Veterinary Assistant
Hartrick Veterinary
02.2019 - 03.2021
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on post-surgical care and nutrition.
Education
Certificate of Achievement - Mental Health And Pre-Social Work
Oakland Community College
Bloomfield Hills, MI05-2026
Associate in General Studies -
Oakland Community College
Bloomfield Hills, MI05-2025
Skills
- Time management
- Organization and coordination
- Problem-solving
- Interpersonal skills
- Attention to detail
- Computer skills
Timeline
Claims Resolution Specialist
Smile Partners USA
05.2023 - Current
Diagnostic Authorization Coordinator
Silver Pine Medical Group
03.2021 - 05.2023
Veterinary Assistant
Hartrick Veterinary
02.2019 - 03.2021
Certificate of Achievement - Mental Health And Pre-Social Work
Oakland Community College
Associate in General Studies -
Oakland Community College