Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Decker

Sioux Falls,SD

Summary

Dynamic leader with a proven track record at Taco Bell, enhancing customer satisfaction and staff development. Skilled in staff management and customer relations, I excel in creating cohesive teams and optimizing operational efficiency. Achieved significant improvements in employee retention and customer service, demonstrating effective decision-making and organizational structuring. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following protocols and work place guidelines. Pursues every opportunity to support team members and proactively address issues. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Taco Bell
01.2024 - 10.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in recruiting, hiring and training of team members.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Assistant Manager

Cowboy Country Store
10.2022 - 10.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Self-motivated, with a strong sense of personal responsibility.

Shift Leader

Taco Bell
01.2022 - 09.2022
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

No Degree - Special Education, Elementary Education, Spanish

University of South Dakota
Vermillion, SD

Skills

  • Staff Management
  • Staff Development
  • Customer Retention
  • Teamwork and Collaboration
  • Customer Service
  • Effective leader
  • Customer Relations
  • Decision-Making
  • Delegating Work
  • Organizational Structuring
  • Goal Setting
  • Employee Motivation

Certification

  • ServSafe Food Handler's Certification

Timeline

Assistant General Manager

Taco Bell
01.2024 - 10.2024

Assistant Manager

Cowboy Country Store
10.2022 - 10.2023

Shift Leader

Taco Bell
01.2022 - 09.2022

No Degree - Special Education, Elementary Education, Spanish

University of South Dakota

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Destiny Decker