Destiny Deger
Lakewood,CA
Summary
Community Support Facilitator and Care Provider with expertise in personalized support plans, home visits, and life skills training. Demonstrated success in building trust and enhancing client independence through compassionate communication and community resource navigation. Skilled in customer service, inventory management, and maintaining safe, organized environments.
Overview
11
11
years of professional experience
Work History
Community Support Facilitator
Lifesteps
01.2024 - Current
- Enhanced client well-being by developing personalized support plans and setting attainable goals.
- Conducted regular home visits to assess living conditions, address concerns, and provide ongoing support for independent living success.
- Provided consistent emotional support to clients, establishing trust and rapport through compassionate communication.
- Increased client independence by teaching essential life skills such as budgeting, cooking, and time management.
- Supported clients in navigating resources and services within the community to enhance their quality of life.
IHSS Care Provider
Amanda Braden
01.2020 - 12.2021
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
McGraw Hill CSR
Aleks Corporation
06.2019 - 12.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Anthem Medicare CSR
Concentrix
01.2017 - 04.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Inventory Specialist
RGIS Inventory
03.2014 - 08.2016
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
Associate of Applied Science - Sociology
East Los Angeles College
Monterey Park, CA06.2025
Skills
- Client Needs Assessments
- Client Advocacy
- Community Outreach
- Social integration
Timeline
Community Support Facilitator
Lifesteps
01.2024 - Current
IHSS Care Provider
Amanda Braden
01.2020 - 12.2021
McGraw Hill CSR
Aleks Corporation
06.2019 - 12.2020
Anthem Medicare CSR
Concentrix
01.2017 - 04.2019
Inventory Specialist
RGIS Inventory
03.2014 - 08.2016
Associate of Applied Science - Sociology
East Los Angeles College
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